Sr Collection Specialist

GATX•Chicago, IL

22h•$70,300 - $86,000•Onsite

About The Position

The Sr. Collection Specialist is responsible for managing and collecting receivables for a portfolio of customers in North America. Responsibilities encompass calling customers, researching billing and cash application issues, and performing customer account reconciliations.

Requirements

Some college and/or work experience of 3-5 years in credit/collection and/or customer service fields.
Knowledge and understanding of rail billing process is extremely helpful.
Proficiency and / or work experience in collections.
SAP experience is extremely helpful.
Proficiency in Microsoft Excel is essential for managing data, creating reports, using basic formulas and VLOOKUPS.
Strong attention to detail and accuracy in collections.
Excellent communication skills, both written and verbal, to effectively resolve any issues related to collections.
Ability to work independently and manage multiple tasks efficiently.
Strong problem-solving skills to effectively address any discrepancies or issues.
Typical knowledge of other Microsoft applications such as Outlook, Word, Teams and other Microsoft Office products.

Responsibilities

Monitor customer balances using accounts receivable and cash receipt reporting to identify and prioritize customer balances in need of collection action.
Maintain accurate and thorough records of collection activities (a log/tracker with detailed notes on communications with customers and internal business partners, dates, and action items)
Contact customers (via phone and email), applying timely, diligently, and appropriate collection efforts to address balances past due.
Identify and resolve past due balances and short payments by researching billing, cash application and adjustments utilizing various contacts at the customer’s organization and within GATX. Own the entire process to bring the matter to resolution.
Perform all necessary follow-up to ensure actions are taken by the responsible parties
Escalate accounts to the appropriate parties when collection efforts stall
Monitor and resolve kick-outs (differences between payments and invoices) on a daily basis
Pinpoint issues and work proactively to address them before accounts become past due (PO accuracy, appropriate contacts, etc.)
Communicate account status to management timely and accurately in format and level of detail required
Prepare account status / summary for weekly meetings with manager
Prepare account status / summary for monthly review meetings with leadership
Prepare account status / summary for ad hoc review meetings with business partners
Respond to inquiries / requests for account details from business partners and customers timely
Prepare documentation and process routine transactions for customer portfolio
Customer refunds
Customer write-offs
Customer summary for accounts escalated to the legal team
Customer adjustments
Perform other projects or duties as assigned by the Manager / Director