Sr Collaboration Platform Engineer - M365 & Google Workspace

Trane Italia•Davidson, NC

1d•$97,407 - $135,835•Hybrid

About The Position

We are seeking a Senior Collaboration Platform Engineer to lead the engineering, administration, and optimization of Microsoft 365 and Google Workspace environments across a global enterprise. This role is responsible for ensuring both platforms operate reliably, securely, and efficiently while delivering a consistent and high-quality user experience. The ideal candidate brings deep technical expertise across both ecosystems and can effectively support a dual-platform environment through strong execution, automation, and operational ownership.

Requirements

Bachelor’s degree or equivalent experience.
8–12+ years enterprise IT experience with M365 and Google Workspace.
Experience supporting coexisting platforms at enterprise scale.
Strong knowledge of Exchange Online, Gmail, SharePoint, OneDrive, Google Drive.
Experience with Entra ID and Google Identity.
PowerShell and automation experience.
Experience in global, multi-region environments.
Strong engineering and troubleshooting skills
Automation and scripting expertise
Operational ownership and attention to detail
Ability to manage complex environments
Effective communication skills

Nice To Haves

Experience with Halo ITSM and Workday integrations.
Experience optimizing multi-platform environments.
Knowledge of IAM/SSO solutions.
Relevant Microsoft 365 and Google Workspace certifications.

Responsibilities

Engineer, administer, and support Microsoft 365 and Google Workspace environments across all regions.
Manage core services including M365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and Google Workspace (Gmail, Drive, Meet, Admin Console).
Monitor platform health, performance, and service reliability; proactively resolve issues.
Serve as the senior escalation point for complex incidents and platform-related problems.
Engineer and support user lifecycle processes (joiner, mover, leaver) across both platforms.
Manage identity, licensing, mailbox provisioning, storage allocation, and group membership.
Maintain role-based access controls and consistent permission models across systems.
Implement and enforce enterprise governance policies (access, sharing, naming, retention).
Identify and remediate oversharing, orphaned data, and misconfigurations.
Support audit and compliance activities.
Support dual-platform operations (M365 and Google Workspace).
Troubleshoot mail flow, calendar interoperability, and file access issues.
Improve user experience by reducing friction between platforms.
Maintain identity synchronization (Entra ID, Google Identity).
Support integrations with Workday, Halo, and IAM solutions.
Troubleshoot provisioning, sync, and authentication issues.
Build and maintain automation using PowerShell, Graph API, and Google Admin SDK.
Improve operational efficiency through automation and standardization.
Develop reporting for usage, health, and licensing.
Maintain MFA, access policies, and auditing.
Support eDiscovery and retention requirements.
Monitor risks and remediate misconfigurations.
Provide Tier 2/3 engineering support.
Partner with service desk teams to improve workflows.
Collaborate with infrastructure, security, and business teams.
Maintain runbooks, procedures, and documentation.
Contribute to knowledge base content and training.
Promote engineering best practices.