Sr. Cloud Infrastructure Engineer

The Mutual Group • Raleigh, NC

21h • Hybrid

About The Position

Join a growing Infrastructure team to help design, build, and maintain robust, scalable, and secure cloud environments that power our organization’s operations. As a Senior Cloud Infrastructure Engineer, you will also lead governance and oversight of our Cloud Infrastructure Managed Services (CIMS) provider —ensuring that contracted services are delivered reliably, securely, and cost-effectively in alignment with the organization’s cloud strategy. This role blends deep cloud engineering with operational excellence, incident leadership, and vendor performance management. Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days. This role encompasses Cloud Engineering & Platform Operations, including designing and delivering cloud foundations, implementing automation with Infrastructure as Code and CI/CD pipelines, monitoring system health, and supporting modernization and migrations across AWS and Azure. It also involves Vendor Governance & Managed Services Oversight, serving as the primary technical interface with the CIMS provider, overseeing SOW/MSA adherence, validating RCAs, approving vendor changes, and participating in governance meetings. Key aspects include Incident & Problem Management, leading technical response for critical incidents and driving problem resolution. The position also focuses on Security, Identity & Compliance, applying and enforcing cloud security baselines and partnering with Security and Compliance teams. Furthermore, it involves Cost Optimization & FinOps Collaboration, reviewing consumption reports, identifying optimization opportunities, and enforcing tagging standards. Finally, the role includes Documentation, Standards & Knowledge Sharing, maintaining runbooks and mentoring teammates in modern cloud practices.

Requirements

• 8+ years in infrastructure/operations/DevOps/SRE roles, with 5+ years in cloud infrastructure engineering.
• Hands-on experience running production workloads in AWS and/or Azure.
• Strong Infrastructure-as-Code skills (Terraform or equivalent) and experience with CI/CD automation.
• Solid understanding of cloud networking, IAM/RBAC, security, and cost management.
• Experience working with or overseeing a cloud managed services provider, including ticket management, SLA interpretation, and escalation processes.
• Strong troubleshooting and incident-response experience, especially in cloud environments.
• Excellent communication and collaboration skills.

Nice To Haves

• Experience with containers, orchestration, and GitOps workflows.
• Familiarity with compliance frameworks (SOC 2, PCI, HIPAA) and policy-as-code concepts.
• Cloud certifications (AWS or Azure) strongly preferred but not required.

Responsibilities

• Design & deliver cloud foundations including account/subscription setup, networking, access controls, guardrails, and secure, scalable architecture patterns across AWS and Azure.
• Implement automation through Infrastructure as Code (Terraform or similar) and CI/CD pipelines to provision, update, and maintain environments.
• Run reliable services by monitoring system health, performance, logs, and security events, responding to incidents, and driving root-cause analysis.
• Support modernization & migrations, including containerization, serverless adoption, and transition to resilient multi-AZ/region patterns.
• Serve as the primary technical day-to-day interface with the Cloud Infrastructure Managed Services (CIMS) provider supporting our AWS and Azure environments.
• Oversee adherence to SOW/MSA obligations, including scope, SLAs, security tasks, DR drills, ticket concurrency limits, escalation matrix steps, cost reporting, and monthly governance deliverables.
• Review and validate supplier-delivered RCAs, ensuring corrective actions are completed and prevention steps are implemented.
• Review and approve vendor-initiated changes to ensure alignment with internal standards.
• Participate in bi-weekly governance meetings, contributing to KPI reviews, risk tracking, cost insights, and optimization recommendations.
• Lead technical response for cloud-related Severity 1 & 2 incidents, coordinating with the supplier and internal teams to restore service quickly.
• Ensure incidents meet response and resolution SLAs and escalate via the SOW’s escalation matrix when needed.
• Drive problem management by identifying recurring patterns and implementing remediation with the supplier.
• Apply and enforce cloud security baselines, including MFA, PAM, RBAC, encryption, logging, monitoring, and identity governance.
• Validate periodic vulnerability assessments and cloud security scoring delivered by the supplier; ensure remediation progress.
• Partner with Security and Compliance to ensure cloud environments adhere to data-protection requirements.
• Review monthly cloud consumption and cost reports delivered by the supplier; validate accuracy of consumption-based CIMS billing tiers.
• Identify and action cost optimization opportunities including rightsizing, scheduling, storage optimization, and cleanup activities.
• Enforce tagging and cost-allocation standards for consistent reporting and chargeback readiness.
• Maintain up-to-date runbooks, diagrams, and SOPs; ensure supplier documentation meets internal expectations.
• Share best practices and mentor teammates in modern cloud practices, automation, and operational excellence.

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed