Sr. Clinical Access Specialist

Flourish Health•Washington, DC

54d•$92,000 - $95,900•Remote

About The Position

Flourish Health is seeking a master's-level clinician to join their Growth team as a Sr. Clinical Access Specialist. This role is crucial for ensuring families receive timely and high-quality mental health care by acting as the clinical owner of post-assessment coordination. The specialist will partner with Admissions Specialists to facilitate the transition from assessment to admission, complete collateral outreach for complex cases, gather clinical information, engage caregivers and stakeholders, and address barriers to care. Additionally, this role involves serving as a subject matter expert on state contracts and admission requirements, applying a clinical perspective to contractual obligations, and communicating with various external stakeholders throughout the admissions process. The work directly impacts access to care for families.

Requirements

Master’s degree in a clinical discipline, fully licensed for a minimum of 2yrs (LCSW, LMFT, LPC, LCMHC, or equivalent).
8+ years of relevant patient experience or equivalent performance.
Experience conducting brief assessments and/or triage, ideally in a remote or telehealth setting.
Strong organizational skills and attention to detail.
Comfort navigating changing workflows in a scaling organization.
Experience communicating with external stakeholders.
Intrinsic motivation to connect patients and families with the right care as quickly as possible.
Must be 18 years or older.
Attendance at 2+ in-person events per year required.

Nice To Haves

Feels energized by assessment and triage, facilitating access to care, and care coordination.
Can work independently while staying closely aligned with a larger team.
Is flexible and open to change as workflows evolve.
Has patience and skill working with families who may be overwhelmed, skeptical, or hard to reach.
Takes pride in doing things thoroughly and efficiently.
Is eager to jump in and support the team where they’re needed.
Experience working with underserved populations.
Comfortable navigating non-clinical complexities and implementing motivational interviewing to overcome these challenges; including showing up to appointments, ambivalence towards treatment, and low engagement.

Responsibilities

Complete brief mental health assessments, triage, and obtain collateral clinical information for adolescents, young adults, and families via telehealth.
Complete timely, high-quality documentation and follow-up for each clinical interaction.
Determine clinical fit, risk level, and appropriate next steps—within Flourish or through external referrals.
Serve as the clinical subject matter expert on state-specific contracts, admission pathways, eligibility requirements, and referral processes.
Communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, child welfare agencies, and other external stakeholders to coordinate admissions and ensure timely progression through the intake process.
Track and manage contract-specific admission requirements, timelines, and documentation needs to support compliance and operational excellence.
Serve as a trusted team resource regarding contract requirements, referral expectations, and complex admission scenarios.
Collaborate closely with multidisciplinary teams including therapists, care advocates, and operations partners.
Use clinical judgment to meet families where they are—motivating engagement while maintaining appropriate clinical boundaries.
Support with covering full-time assessment role PTO and clinical administrative work as needed.