Sr. Clinic Launch Associate (West Coast)

Rula•Los Angeles, CA

1d•Remote

About The Position

Rula is seeking a Sr. Clinic Launch Associate to help open and operate physical clinics where therapists can meet patients in person. As part of our In-Person Therapy team, you will spend most of your time in the field preparing new spaces, supporting therapists, coordinating vendors, and resolving day-to-day operational issues. You will work with a collaborative team that values practical problem-solving, clear communication, and learning from each new launch. This is an opportunity to shape how Rula’s clinics operate and build repeatable processes that support expansion across the country.

Requirements

3+ years of professional experience in multi-site operations, clinic operations, facilities, hospitality, retail, events, or another role supporting physical locations
Strong verbal and written communication abilities
Proficient in Google Sheets and basic data visualization skills
Ability and willingness to learn new software platforms quickly (e.g. our Ops App, Hex dashboard, etc)
Willingness and ability to travel to other U.S. markets and remain on location for several weeks or months during clinic launches
Ideally West-Coast based

Nice To Haves

1+ years of experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking)
1+ years experience at a high-growth start-up
Strong analytical skills with an eagerness to dig deep into office performance data
Proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies

Responsibilities

Preparing new physical clinic spaces
Supporting therapists
Coordinating vendors
Resolving day-to-day operational issues
Acting as the primary local point of contact for therapists
Empathetically resolving platform/scheduling issues
Collaboratively engaging with cross-functional internal teams (Support, Marketing, Provider Success)
Quickly identifying and independently resolving physical and administrative roadblocks (e.g., lockbox access, lost keycards, office supplies, room bookings) with full on-the-ground ownership and a focus on durable solutions rather than temporary patches

Benefits

100% remote work environment
Working hours to support a healthy work-life balance
Attractive pay and benefits
Full transparency of pay ranges
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies
2 company-wide shutdown weeks each year for self-care
Paid parental leave
Employee Assistance Program (EAP)
Quarterly department stipend
Community and employee resource groups
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend