Sr. Clinic Assistant (H)

University of Miami•Miami, FL

1d•Hybrid

About The Position

The University of Miami UHealth Department of Neurological Surgery is hiring a full-time Senior Clinic Assistant for a hybrid role in Miami, Florida. The position works directly with patients and healthcare facilities to obtain medical records in preparation for first clinic visits and assists with patient care, including nursing activities and laboratory collections. The role reports to two locations: Jackson North and Lois Pope Life Center, and serves as the lead for the clinical assistant team. It also provides cross-coverage during the manager’s absence and supports employee cross-training. The Senior Clinic Assistant coordinates record retrieval, maintains accurate and confidential clinical records, assembles and processes patient charts, and performs reception, phone, administrative, and supply-related duties. At the Jackson North neurosurgery clinic, the assistant helps check in and arrive patients, collect payments, provide and upload patient forms into EPIC, and replenish clinical supplies. The position also assists with patient advice messages through MyUHealthChart, process improvement, and clinic assistant protocols.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience.
Fluency in English and Spanish.
Ability to complete assignments accurately and with attention to detail.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or collaboratively.

Responsibilities

Explain HIPAA to patients and obtain signatures.
Submit signed consents to healthcare centers to retrieve medical records, x-rays, and other reports.
Track pending records to ensure they arrive before clinic visits and communicate difficulties obtaining records to the appropriate nurse coordinator.
Travel within the facility and campus to retrieve records, films, or CDs.
Collect and prepare specimens as needed.
Maintain accurate clinical records in accordance with hospital policy and protect patient confidentiality.
Assemble, complete, and process patient charts.
Assist with ordering, receiving, distributing, sorting, and storing supplies.
Report suspicious or unusual incidents to appropriate supervisory personnel.
Perform clerical duties, including answering calls, sending faxes and emails, and scanning and copying documents.
Answer the department’s main telephone line, triage calls, respond to questions, direct calls, and document messages while providing customer service.
Greet visitors and callers, handle inquiries, and direct them to appropriate staff.
Provide cross-coverage for coworkers as assigned or needed.
Perform general administrative tasks, including uploading radiology imaging CDs and maintaining visitation logs.
Keep the reception area tidy and clean.
Assist with cross-training employees in the neurosurgery department.
Lead the clinical assistant team and provide coverage during the manager’s absence.
Assist with patient advice messages received through MyUHealthChart.
Assist the manager with process improvement and clinic assistant protocols.
At the Jackson North neurosurgery clinic, help check in and arrive patients, handle clinical and office supplies, replenish clinic-room supplies, collect payments, provide patient forms, and upload completed forms into EPIC.
Upload faxes into EPIC.
Follow University and unit-level policies and procedures and safeguard University assets.