Sr. Client Technology Engineer, hybrid Omaha

First National Bank of Omaha•Omaha, NE

10d•Hybrid

About The Position

Responsible for designing, implementing, administering, monitoring and troubleshooting the organizations laptop, desktop and VDI infrastructure. Supports and maintains other key technologies and software supporting end user mobility, collaboration, and virtual desktops. Lead the efforts in enhancing client technology user experiences. Provide expertise in the delivery of new technologies in enhancing capabilities with collaboration and mobile workspace. Establish, document and maintain policies, procedures and standards. Effectively communicate with peers and other teams to report and resolve quality, hardware, software and operational issues. Monitor the performance, security, and implement necessary changes in a timely and effective manner. Assist in the development of strategies and solutions consistent with organizational objectives.

Requirements

Bachelor’s degree in Management Information Systems (MIS) or related area
5+ years of experience with current technical certifications.
Detailed understanding of various enterprise and datacenter technologies including but not limited to; current Microsoft, Citrix, Cisco UCS, Windows server operating systems, clustering technologies, physical and virtual server infrastructure, and disaster recovery solutions.
Ability to automate complex tasks through developing customized PowerShell or other scripts.
Proven ability to serve as a project lead and facilitate open-ended technical discussions.
Ability to architect high availability cluster technologies such as virtualization clusters.
Serve as a technical resource to resolve difficult system troubleshooting requests.
Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills.
Unrestricted work authorization and not require future sponsorship.

Nice To Haves

A wide degree of creativity and latitude is expected.

Responsibilities

Responsible for the design, configuration, installation, maintenance and management of the laptop, desktop and VDI environment
Responsible for building and maintaining an automated imaging process for desktops, laptops, and VDI environments.
Regularly apply upgrades and security patches for the associated operating systems, software and hardware in accordance to the organizations patch management philosophy.
Work collaboratively to assist others in the deployment of application-based patches
Responsible for various server configurations, virtual server needs, patch management enterprise monitoring as it relates to client technology solutions
Provides escalated support to Service Desk Teams, performing necessary problem-solving actions to ensure timely resolution to users.
Collaborates with other technology teams to solve problems.
Documents end user issues, solutions and process for problem resolutions in a call tracking system.
Assists in updating technical knowledgebase with troubleshooting and problem resolution information.
Expert ability to automate processes with various scripting languages.
Expert in configuring Citrix application suite, Cisco UCS, virtual server infrastructure, Active Directory, backup environments and disaster recover processes.
Responsible for enterprise scale Hybrid configuration of Microsoft technologies.
Responsible for the design, configuration, installation, maintenance and management of the development of a long-term roadmap for a refined user experience and the successful execution of the new capabilities.
Actively shares knowledge and experience with other team members to develop effective bench strength; efforts include the development of effective processes and documentation.
Leads the way in planning for the adoption and operation of technologies to enhance drive collaboration and support of a mobile workforce.
Understand our business partners and customer needs, look for what value we can provide, and tailor our offering to match requirements.
Ability to create and generate executive reports for applicable key performance metrics on a monthly basis
Understands and anticipates customer and employee needs and takes action to provide high products and service to exceed their expectations.
Keeps current on best practices and trends in customer service.
Provides consistency, reliability and a sense of urgency to address requests.
Work to provide clear and accurate technical and self-service documentation.
Assist end users to provide expertise in diagnosing technical issues.
Ability to provide training for users and team members as requested
Works in partnership with other across the organization to accomplish set goals and objectives.
Ability to build strong relationships and collaborative partnerships with all levels of the organization to understand the business opportunities and challenges.
Actively participates in meetings, providing input, expressing opinions, offering solutions and building consensus.
Recognizes and is open to changing circumstances and alters behaviors as necessary.
Embraces change by communicating a positive outlook.
Ability to quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.
Act as a change agent by articulating the rationale of change to gain buy-in from others.
Self-starter that recognizes what needs to be done and acts in a timely manner.
Maintain current knowledge of industry best practices for comparison to current enterprise state to identify opportunities for improvement.
Independently drives for to completion with minimal instruction.
Takes responsibility for achieving job requirements, tasks and objectives even if other resources are required.
Appropriately goes beyond the scope of one’s job to get the work done.
Follows through on commitments.
Acknowledges and learns from mistakes.
Openly communicates and manages other’s expectations when completion of tasks is not possible or delayed.
Proactively develops personal knowledge, skills and abilities to continuously improve and grow.
Establishes personal growth goals and realistic career development plans.
Seeks out and uses feedback to identify opportunities to improve and grow.
Ensure that technical proficiencies are kept current and attends related training events to keep abreast of emerging trends.
Ability to anticipate, recognize and clearly define problems using various techniques to systematically analyze, weigh alternatives and propose solutions.
Seeks a variety of perspectives and probes for more information to understand the situation.
When appropriate, pursues and evaluates alternative solutions.
Ability to collect relevant and valid sources of information to analyze situations and know when enough analyses have been conducted to reach a logical conclusion.