Sr. Client Success Manager

Swayable • New York, NY

2d • $120,000 - $150,000

About The Position

Swayable is looking for a high-performing, fast-learning, and energetic Sr. Client Success Manager to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team. As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data. In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission.

Requirements

• 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
• Ability to think like and speak the language of brands and customer insights teams
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
• Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
• An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
• Excellent attention to detail and quantitative reasoning skills
• Excellent project management: able to self-manage and prioritize
• Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

Responsibilities

• Build strong relationships with our enterprise clients, including in person
• Lead the development of strategic pre-testing programs for major accounts
• Advise clients on designing and interpreting content tests
• Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
• Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
• Ensure client satisfaction, added value, continued usage
• Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio

Benefits

• 100% Medical, Dental & Vision Plans
• Starting base salary range of $120-$150K depending on previous experience, not including a variable comp component
• Generous PTO
• Equity options
• 401k, FSA
• Ongoing professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level