Sr. Client Services Executive I-Navitus
About The Position
Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team! The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Requirements
- At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
- Ability to work independently and prioritize work to meet client needs.
- Strong team orientation, commitment to sales and client service and desire to succeed.
- Willingness to travel as needed to meet goals.
- Excellent verbal and written communication, presentation and negotiation skills required.
- PC skills; Microsoft Office, Email, and Internet.
- Ability to manage coordinator level resources
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Nice To Haves
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry preferred.
Responsibilities
- Support/back up the CSE, Senior CSC and CSC responsibilities
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
- Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
- Conduct Client training (Client Portal Site, Navi-Claim, etc.)
- Assist with escalated member/Client issues requests
- Identify and present Client opportunities to improve costs, service and health
- Contract maintenance and performance
- Travel to Client sites
- Provide mentoring to the coordinator levels and CSEs
- Other duties as assigned
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5%
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
