Sr. Client Service Specialist - B Schedule - Thurs, Fri, Sat, e/o Weds - 7:00am to 7:00pm - LUK

. Crane Worldwide Logistics . • Florence, KY

91d • Onsite

About The Position

This role involves responding to client inquiries, orders, and complaints, resolving issues related to orders and deliveries, and ensuring client satisfaction. The position requires the ability to deviate from standard procedures when necessary and perform other assigned duties. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of the job, which may include extended sitting or standing and using standard office equipment.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates, or service.
• Determines the cause of client problems, selects and explains the best solution, expedites corrections or adjustments, and follows up to ensure resolution.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED