Sr. Client Service Specialist - B Schedule - Thurs, Fri, Sat, e/o Weds - 7:00am to 7:00pm - LUK

Crane Worldwide Logistics • Florence, KY

113d • Onsite

About The Position

This role involves responding to client inquiries, orders, and complaints, resolving issues related to orders and deliveries, and ensuring client satisfaction. The position requires the ability to deviate from standard procedures when necessary and perform other assigned duties. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of the job.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED