Sr. Client Service Specialist (HAO) - 2nd Shift; B Schedule (12 hours per shift; 7:00 PM -7:00 AM)

Crane Worldwide Logistics • Florence, KY

120d • Onsite

About The Position

This role involves responding to orders, general client inquiries, invoice questions, and client complaints. The specialist will record consistent problem areas, resolve issues with orders, delivery dates, or service, and address client complaints by determining the cause, selecting the best solution, expediting corrections, and following up to ensure resolution. Responses are predominantly routine but may require deviation from standard procedures. Other duties as assigned.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Job may require extended sitting or standing, use of standard office equipment.

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED