Sr. Client Service Associate

Wealth Enhancement Group•Walnut Creek, CA

13d•$90,000 - $100,000•Onsite

About The Position

Our Walnut Creek, CA office has an exciting opportunity for a Sr Client Service Associate! This role serves as a trusted partner to clients and advisors, acting as a key point of contact and providing advanced support in client service and operational activities. The Senior Client Service Associate helps ensure an exceptional client experience through proactive relationship management and expert coordination within the financial advisory team. This role is an On-site position. In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000 to $100,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

Bachelor's degree or equivalent experience
Minimum of 3 years of financial services experience
Minimum of 1 year as a Client Service Associate
Excellent oral and written communication skills
Ability to work with deadlines, adapt under pressure, and prioritize tasks
Ability to train new employees as needed
High attention to detail in recording transactions and maintaining data within Salesforce
Ability to build and maintain relationships with internal and external clients
Demonstrated client relationship and trust-building skills
Strong knowledge of Wealth Enhancement Group’s sales model
Demonstrated industry, product, and company knowledge
Collaborative spirit and commitment to WEG initiatives
Embodiment of WEG values, core competencies, and brand
Proficiency with Microsoft Office Suite and Salesforce
AI literacy: Ability to use AI tools and technologies effectively, including crafting prompts, evaluating AI-generated content, integrating AI tools to enhance productivity, and a commitment to continued learning as technologies evolve

Nice To Haves

Experience with Workday preferred

Responsibilities

Greet clients and ensure the office is clean and welcoming
Schedule meetings with product vendors and sponsors
Manage and distribute mail; coordinate overnight mail deliveries
Order office marketing materials and printer supplies; coordinate printer maintenance with vendor and Technology team
Ensure accurate completion of prospect and new client paperwork and account set up
Follow up on funds transfers from surrendering companies
Maintain CRM-Salesforce database
Research and follow up on issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
Record incoming assets to the appropriate blotting tool
Engage with clients to understand their personal history and financial needs
Prepare account transactions, trades, deposits, withdrawals, required minimum distributions (RMDs), and related activities
Communicate to understand client requests and coordinate issue resolution, including death claim processing
Liaise with client’s tax or legal counsel when needed
Gather client data and prepare materials for client meetings and reviews
Conduct tax research and address questions related to 1099s
Complete follow-up actions for clients as needed
Demonstrate knowledge and accurately execute Wealth Enhancement Group’s Suitability Guidelines, operational processes, and sales model
Understand financial terminology and products including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attend client services and company educational events; participate in vendor presentations as appropriate
Mentor and train Client Service Associates
Assist Advisor Team Operations in streamlining processes
Complete operational projects supporting enhancements and changes
Communicate process and sales updates to team members
Participate in Wealth Enhancement Group-offered sessions (e.g., Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE)
Manage vendors in accordance with Service Level Agreements
All other duties as assigned.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)