Sr. Client Service Associate

Wealth Enhancement Group • Raleigh, NC

2d • $60,000 - $80,000 • Hybrid

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Raleigh, NC office has an exciting opportunity for a Senior Client Service Associate to join our growing High Net Worth team. This is a great role for someone looking to build their career within a collaborative environment that truly values work life balance, professional development, and long-term growth. In this position, you will serve as a trusted liaison between clients and Financial Advisors, playing a key role in delivering a high-touch, relationship-driven client experience. You will support all aspects of client service, including account maintenance, financial paperwork, and preparation for client reviews. You will also guide prospects and new clients through the onboarding process, ensuring a seamless and positive transition. Partnering closely with internal teams, you will help drive operational excellence while maintaining strong, lasting client relationships. This position is primarily office-based in Raleigh to support strong team collaboration and client service. However, the team is open to offering a more flexible or hybrid schedule for the right candidate following successful onboarding and training. In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 to $80,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field is preferred
• Minimum of 2-3 years of financial services or related industry experience
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Experience with Workday preferred
• Strong attention to detail
• Good problem-solving skills
• Superior verbal and written communication skills

Responsibilities

• Ensure accurate completion of prospect and new client paperwork and system setup
• Follow up on funds transfers from surrendering companies
• Maintain CRM using Salesforce and ensure client records are up to date
• Research and follow up on issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
• Record incoming assets using the appropriate blotting tool
• Engage with clients to understand their personal history and current financial needs
• Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Communicate to understand client requests, determine needed actions, and resolve issues directly or in collaboration with advisors, including death claim processing
• Collaborate with clients’ tax or legal counsel as needed to address client concerns
• Gather client data and prepare materials for client meetings and reviews
• Conduct tax research, including handling 1099 forms
• Complete follow-up actions to address client needs after meetings
• Demonstrate knowledge and accurately execute Wealth Enhancement Group’s Suitability Guidelines, operational processes, and sales model
• Apply understanding of financial terminology and products in client interactions
• Exhibit working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Participate in client services and company educational events
• Assist advisor team operations to streamline internal processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team
• All other duties as assigned.

Benefits

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree