Sr Client Accounts Specialist

DLA Piper•San Diego, CA

5d•$37 - $58•Hybrid

About The Position

The Senior Client Accounts Specialist, working in collaboration with and in support of the firm’s strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Requirements

Strong communication and interpersonal skills required to interact with staff and timekeepers.
Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
Must be an accurate proofreader and have strong attention to detail.
Ability to troubleshoot and resolve complex problems required.
Must have proven analytical skills.
Has ability to work independently and is able to take direction well.
High School Diploma or GED.
5 years’ direct billing or client accounts experience (to include domestic, global and e-Billing) for a law or professional services organization required.
Strong computer skills including advanced proficiency in Excel and accounting systems such as Elite and/or Aderant.
Requires proficiency in e-billing applications such as eHub or Bill Blast.
Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
Meet deadlines, manage competing priorities, and commit to meeting high standards.
Comply with firm policies and procedures.
Maintain confidences as required in a law firm environment.

Nice To Haves

Experience as a team lead or having responsibility for complex billing preferred.
Bachelor’s degree in Accounting, Finance or similar field.

Responsibilities

Performs a variety of duties to support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for deferrals, write-offs and time transfers.
Fields billing inquiries.
Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting.
Gathers and submits accrual information based on client requirements.
Researches and resolves electronic billing rejections.
Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary.
Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
Provides support, guidance, mentoring and training to staff as needed.
Submits finalized invoices electronically based on client requirements.
Serves as a point of escalation to more junior Specialists.
Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
Liaises with international attorneys and/or finance counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
Follows-up frequently with international counterparts to ensure that engaged locations stay within budget and issues invoices timely. Troubleshoots issues with finance counterparts as needed.
Generates global client LEDES files for electronic billing based on client requirements.
Other duties as assigned.