Sr Claims Clerk

Crawford • Hauppauge, NY

11d • Onsite

About The Position

Ready to Keep Operations Running Smoothly? Be the Backbone of Our Claims Support Team! Join Us as Sr Claims Clerk – Onsite Role | Hauppauge, NY or Muncie, IN. At Crawford, every claim represents a person and a community we help rebuild. As a Sr Claims Clerk, your claims experience, attention to detail, technical proficiency, and ability to thrive in a fast-paced environment will help keep our processes seamless and efficient. This is your chance to be part of the One Crawford family —where your work makes a real impact. Ready to bring your claims expertise to a team that makes a difference? Apply today and help us restore lives!

Requirements

• High school diploma or GED; or the equivalent in related work experience.
• Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.
• Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
• Proficient in the Microsoft suite of products and like systems.
• Must be capable of working in a fast paced environment.
• Must be flexible, adaptable, and have excellent multi-tasking skills.
• Must be technically proficient.
• Excellent oral and written communication skills are essential.

Responsibilities

• Manage claim files, correspondence, payments, and records with accuracy and efficiency.
• Support adjusters by obtaining information, scheduling appointments, and processing claim-related documentation.
• Help keep claims operations running smoothly through data entry, file maintenance, and customer communication.
• Match proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
• Type a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
• Perform control operator functions for various Service Center or Claim Office data systems.
• Retrieve and/or re-file items from central storage facility and maintain accurate records of file activity.
• Receive dock and messenger service deliveries and verify accuracy of delivered material.
• Prepare outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.
• Perform a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.
• Assist in updating jurisdictional notices and manuals used in the office.
• Pull files from storage for in-house state audits.
• Prepare files in electronic form for state audits (payment history, file notes, and gathering medical reports).
• Contact agents and insured on routine claims to obtain coverage information or obtains through the various systems.
• Issue payments, request wage information for the adjusters, order surveillance, and complete medical calls to obtain the current work status.
• Schedule medical appointments and send all appropriate correspondence relating to that appointment.
• Perform other related work as required or requested.
• Uphold the Crawford Code of Conduct.

Benefits

• Stay Organized: Manage claim files, correspondence, payments, and records with accuracy and efficiency.
• Own the Details: Support adjusters by obtaining information, scheduling appointments, and processing claim-related documentation.
• Be Essential: Help keep claims operations running smoothly through data entry, file maintenance, and customer communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED