Sr Claim Specialist, General Liability (Construction)

Zurich Insurance Company Ltd.•Atlanta, GA

2d•$75,800 - $124,100•Hybrid

About The Position

Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team. At Zurich North America Claims, we acknowledge that work-life balance and flexibility are a priority. The ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity can be remote if based out of California or a hybrid work schedule in one of the following North American Claims offices: Omaha, NE; Maitland, FL; Gold River, CA; Addison, TX; Atlanta, GA; Overland Park, KS; New York, NY; or Schaumburg, IL. As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience.

Requirements

Juris Doctor with 2+ years of experience in Claims and/or Litigation Management OR Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management OR High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management OR Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management OR Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
Must obtain and maintain required adjuster license(s)
Proficiency in Microsoft Office
Knowledge of insurance regulations, markets, and products

Nice To Haves

6+ years of experience handling Commercial General Liability (CGL) construction claims, including third-party bodily injury and property damage.
6+ years of experience managing construction general liability claims involving bodily injury and property damage under wrap-up policies.
6+ years of experience with OCIP/CCIP wrap-up policies.
Extensive litigation experience.
Currently hold an active adjusters license
Experience collaborating across work groups ability to develop and maintain strong relationships
Understands claims adjustment process and possesses the ability to determine scope/exposure for losses
Understands the use of vendors and how litigation strategies are developed
Understands and applies financial and actuarial/reserving concepts.
Familiarity with negotiation strategies and experience in suggesting alternative approaches
Negotiation skills
Organizational and time management skills
MS Office
Customer service experience
Strong analytical, critical thinking, and problem-solving skills
Strong verbal and written communication skills

Responsibilities

Handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits.
Ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
Collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience.
Learn and develop knowledge of established protocols and industry best practices.