Sr. Cidery Ambassador (Angry Orchard Cidery)

Boston Beer Company•Walden, NY

8h•Onsite

About The Position

The Senior Cidery Ambassador assists with daily operations; with a focus on guest experiences and bookings. This position specializes in private events and is responsible for managing the administration and coordination of private site bookings as well as public, private, and VIP tours and promotion.

Requirements

High School Diploma or GED
Administration, food and beverage experience
Legally allowed to consume alcohol
Lift 35lbs
Appropriate hygiene
Positive attitude

Nice To Haves

Experience in event sales and hospitality

Responsibilities

Support daily operations of experiences and rentals department including administration in booking software and inquiry platforms, calendars, responding to private events and tours requests in a timely manner, and day-of event management
General management of menu selections and BEO, site set-up, quotes, contracts, payments, event and tour sales, and coordination with other department stake-holders
Serve as Event Manager On-duty (EMOD) as needed for day-of private events and tours
Focus on supporting the Experience and Rentals manager to grow the business with marketing, tours, and selling strategies
Support Tour and Taproom events, new program launches and actively participates during our busiest times
General open and closing duties (cash drawer, guest check in, tour center)
Support tour center and serve as lead during shift: delegating tasks, managing floor
Maintain safe working environment for all Cidery employees and communicate maintenance needs
Educate drinkers on our facility, cider, and our R&D with specialty tours, experiences and events
Aid in the education and training of new employees and the continuing education of Cidery Ambassadors
Responsible for the overall upkeep of the tour center, tasting room, gift shop, and outdoor spaces
Work with the team to setup displays, promotions, and announcements
Document and report incidents
Manage overall customer service and respond to general tour request phone calls and voicemails
Troubleshoot issues that occur during shift including technological, POS, draft and other problems that may occur
Participation in off-site events including festivals, community events and other promotions as needed
Must be available and onsite for weekends, evenings, special events, and holiday shifts
Act as a role model to other Cidery Ambassadors at all times.