About The Position
The Sr. Change Enablement – End User Computing (EUC) Enablement role is responsible for supporting the delivery of technology experiences that help employees remain productive and self-sufficient throughout their workday. This position focuses on go-to-market strategies, human change management, and service improvement initiatives for End User Computing. The role operates within an outcomes-based delivery model, where success is measured by adoption, user satisfaction, and business impact.
Requirements
- 2 years’ experience with change frameworks (ADKAR, Prosci) and adoption strategies.
- 2 years’ experience in creating structured documentation, adoption strategies, and leadership-ready reports.
- 2 years’ experience with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook).
Nice To Haves
- 1 years’ experience in Power BI or Microsoft Power Package.
Responsibilities
- Develop and execute go-to-market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
- Apply structured change methodologies (e.g. Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
- Partner with Change Champions to validate approach, gather feedback, and support adoption activities.
- Support the adoption of AI-driven features within End User Computing products, ensuring readiness and user confidence.
- Collect and analyze end-user feedback to identify pain points and improvement opportunities.
- Translate insights into actionable recommendations for service and product teams.
- Leverage AI-enabled analytics where applicable to identify trends and predict adoption challenges.
- Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
- Drive continuous improvement initiatives aligned with user experience and business outcomes.
- Represent the Voice of the Customer in product and service forums, influencing roadmaps with data-backed insights.
- Partner with product, support, and change teams to anticipate impacts and ensure smooth rollouts.
- Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
- Provide actionable insights to leadership through regular reporting and analysis.
- Explore opportunities to use AI-driven tools for reporting automation and predictive insights.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
