Sr. Cash Management Specialist

Valon Mortgage • Phoenix, AZ

1d

About The Position

As a Sr. Cash Management Specialist, you will play a pivotal role in ensuring the accurate and efficient management of cash-related activities within Valon’s mortgage servicing operations. This role is critical to maintaining compliance, optimizing cash flows, and driving process improvements across the team. You’ll lead complex cash allocation and reconciliation efforts, mentor junior specialists, and partner with cross-functional teams to enhance operational workflows. Your expertise will be instrumental in identifying and implementing best practices to support Valon’s growth and scalability.

Requirements

• Minimum education requirement: High school diploma or GED equivalent required
• 2-3 years of experience in cash management or financial operations within the mortgage servicing industry.
• Advanced proficiency with Microsoft Excel, including pivot tables, VLOOKUPs, and data analysis tools.
• In-depth knowledge of agency investor guidelines (Fannie Mae, Freddie Mac, Ginnie Mae) and applicable regulations.
• Demonstrated ability to lead projects and improve operational workflows in a fast-paced environment.

Nice To Haves

• Extensive experience in cash management, mortgage servicing, or financial operations, with a proven track record of managing complex processes.
• Exceptional analytical and problem-solving skills, with the ability to manage escalated issues and deliver resolutions promptly.
• Strong leadership and mentorship capabilities, with experience training and supporting team members.
• Expertise in regulatory and investor compliance, including familiarity with agency guidelines and industry best practices.
• Proficient in leveraging financial and operational systems (e.g., Black Knight, MSP) to streamline processes.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across departments.

Responsibilities

• Oversee the end-to-end cash management processes, including cash posting, reconciling accounts, and handling exceptions.
• Lead the resolution of escalated issues, including discrepancies, customer disputes, and complex transaction errors.
• Develop and refine workflows, ensuring adherence to internal controls and compliance with investor and regulatory requirements.
• Collaborate with internal teams, such as Investor Reporting, Payment Processing, and Accounting, to ensure timely and accurate financial operations.
• Serve as a subject matter expert (SME) on cash management policies and procedures, providing guidance and training to junior team members.
• Proactively identify areas for process improvement and efficiency and lead the implementation of new tools or methodologies.
• Maintain expertise in investor guidelines, including Fannie Mae, Freddie Mac, and Ginnie Mae requirements.
• Assist in audits and regulatory reporting by providing thorough documentation and expert insights.
• Conduct in-depth research on missing payments and ensure accurate resolution through internal systems and communication with stakeholders.
• Complete a variety of banking tasks such as initiating stop payments, managing whitelisting procedures, and administering positive pay controls.
• Manage remote deposit processes for physical checks received in the office, ensuring accurate entry and audit compliance.
• Complete homeowner-requested payment recast processes, including recalculating loan terms and updating documentation, in alignment with investor and servicing guidelines.
• Lead the resolution of escalated issues, including complex transaction errors, payment discrepancies, and customer disputes.
• Other duties as assigned.

Benefits

• Compensation: Competitive salary and 401k plan
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees