Intermediate Cash Management Specialist

Minnwest Corporation•St. Cloud, MN

5h•$22 - $25•Onsite

About The Position

The main focus of the Intermediate Cash Management Specialist will be in one of two areas: Operations or Support. Responsible for providing operational, technical and administrative support for the implementation and ongoing servicing of Cash Management products and services for Minnwest Bank non‐consumer clients. Knowledge of CM services and their inner workings. Relied on to work independently. This position is the embodiment of Minnwest’s four core values: (1) the customer is our FIRST priority, (2) we will keep all the commitments we make, (3) we are the people who get things done, (4) we will work together as a team.

Requirements

Post secondary degree or equivalent work experience
Previous banking experience
Basic knowledge of Cash Management products and services/eDelivery Platforms
Organization, time management, and respectful communication skills

Nice To Haves

Bank operations and/or customer support experience
Experience with Navigator, Q2 Console, and Microsoft Excel

Responsibilities

Perform checkback of daily input by Cash Management Support staff to verify all application maintenance generated on the EBB file maintenance report and comparing completed Cash Management documentation to the correlating services (Bill Pay, Positive Pay, Mobiliti, RDC, etc.). This position will provide backup coverage to other CM positions when needed,
Develop and manage correction logs, doc imaging and data collection reports.
Will work to maintain integrity of files in M Drive and Director, through consistent file review and clean-up.
Assist Cash Management Support as needed on client maintenance, implementation and ongoing servicing of CM products to clients.
Responsible for managing inactive users, token management, and other ongoing tracking needs. This includes customer, internal and external contact when needed.
Responsible for initial client setup, installation, training and ongoing maintenance/servicing of CM products (ACH origination Services, Business Online Banking, Business Bill Pay, Online Wire Origination, Positive Pay, Remote Deposit Capture and others).
Responsible for Business Account related maintenance such as service charges, rate adjustments, and sweeps.
Have working knowledge of CM agreements and documentation along with proper completion and implementation of CM products and services
Coordinate, schedule and monitor the implementation of CM product with clients and MW staff by proactively delivering excellent follow up both pre and post-sale. On an ongoing basis be responsible for educating clients on CM services and providing product demonstrations.
Primary resource for CM support calls/inquiries. Researches and resolves client requests, operational and technical issues and discrepancies experienced by clients and will assume primary responsibility until issues are resolved.
Stays current on knowledge relating to CM products, services, departmental systems and related technology.
Assist Director of Cash Management with special projects related to CM products and services.
Provide administrative support to department on projects and centralized tasks
Adhere to all CM risk policies and procedures.
Perform other duties as assigned

Benefits

Comprehensive Medical, Vision and Dental Insurance
Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
Paid Holidays and Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement and Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in your community
Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group