Sr Case Manager/Case Manager, 74 Avenue A & Queens Treatment Apartment (QTA)

Acmh•Queens, NY

2d•Onsite

About The Position

Provides case coordination and delivers community rehabilitation services. This role involves working with adults with serious mental illness, offering a range of support including psychosocial assessments, rehabilitation planning, community integration, daily living skills training, medication management, and housing support. The position also requires crisis intervention, documentation, and collaboration with a treatment team. The organization is committed to becoming an anti-racist entity and promoting equity.

Requirements

Sr. Case Manager Qualifications: M.A. in psychology or a human service related field.
B.A. in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services.
Experience working with adults with serious mental illness preferred.
Strong written and verbal communication skills.
Master’s Degree preferred.
Bilingual English/Mandarin required.
Case Manager Qualifications: B.A. in psychology or a human services related field.
Experience working with adults with serious mental illness preferred.
Strong written and verbal communication skills.
Bilingual English/Mandarin required.

Nice To Haves

Experience working with adults with serious mental illness preferred.
Master’s Degree preferred.

Responsibilities

Conducts home visits on a regular basis for assigned case load.
Obtains psychosocial histories and conducts functional skills assessments.
Establishes and maintains liaison with primary provider of psychiatric care.
Assures access to psychiatric, substance use, medical services, and entitlement benefits.
Monitors client medication, including adherence and side-effects.
Administers standardized health screening tools.
Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client's choice.
Delivers community rehabilitation services according to individual need, including: Assertiveness/Self Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management.
Delivers housing support services according to individual need in the areas of education/employment support, behavioral health, harm reduction/substance use, assistance with obtaining and retaining entitlements, health care, emergency services, Health Home Care Coordination and transportation.
Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
Trains clients in safety procedures and conducts fire drills and self-preservation tests.
Prepares residents for transition to independent living and makes necessary referrals.
Facilitates crisis intervention in the event of an emergency.
Staffs Emergency Phone on a rotating basis.
Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.
Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
Attends in-service training as requested by supervisory personnel.
Provides coverage as needed for other staff on the program team.
Serves as "Qualified Mental Health Staff Person".
Duties as assigned by supervisor.