Sr Business Systems Specialist (Quality Management) Sr Business Systems Specialist (Quality Management)

Nestle Operational Services Worldwide SA•St. Louis, MO

8d•$80,000 - $120,000

About The Position

Digital Transformation is at the center of all that we do. With data-driven innovators passionate about making a difference in the lives of pets, we create cutting-edge digital business models that solve complex problems. You’ll be at the forefront of digital advancements as they happen in real time, as well as ensure we remain a leader and innovator in the pet care category. Have a hand in making a lasting impact within our long-standing history.   As a Sr Business Systems Specialist on the Super User Network (SUN) Quality Assurance (QA) team, you'll diagnose and resolve complex business process and application issues within SAP Quality Management (QM), serving as a subject matter expert and key liaison between QA business stakeholders and IT. You'll ensure optimal system performance, provide root cause analysis with recommendations for improvements, and speak on behalf of the business in projects, system implementations, and critical incidents impacting Nestlé Purina.  

Requirements

High school diploma or GED equivalent
5+ years of experience working with SAP's Quality Management (QM) module or equivalent enterprise quality management systems, including configuration, troubleshooting, and supporting end users across factory operations
3+ years of experience in factory-related processes such as production scheduling, quality checks, and manufacturing operations

Nice To Haves

Associate's degree from an accredited university is preferred
Plant Data Collection experience or equivalent data steward role in a factory/plant setting is preferred
Experience working with SAP QM or quality management processes in the food, manufacturing, or other regulated industry environments is preferred
Knowledge of inspection lot triggers and quality check processes (process orders, manufacturing, shipping) is preferred

Responsibilities

Research, troubleshoot, and resolve SAP QM issues across multiple functional areas, performing root cause analysis and providing sustainable solutions
Support and manage inspection lot processes, including triggers, status management, test plans, and execution of usage decisions
Maintain and troubleshoot material batch structures, including shelf-life calculations, salvage dates, and batch status
Evaluate QA processes and assess compliance with Nestlé and Nestlé Purina standards, identifying gaps and driving continuous improvement
Leverage working knowledge of SAP technical concepts (including IDOCs, batch jobs, configurations, and data tables) to support issue resolution and system performance
Partner with QA, IT, and business teams to drive resolution, communicate updates, and support ongoing QA operational effectiveness
Lead and support system implementations and business initiatives, including gap analysis, user acceptance testing, and validation across functional areas
Participate in a rotating on-call schedule, supporting critical incidents that impact factory production and ensuring timely escalation, communication, and resolution