Sr Business Support Manager

Citizens Financial Group•Johnston, RI

12d•Hybrid

About The Position

Responsible for managing professional associates and coordinating and managing the day-to-day running of the Property Projects Team. This may cover activities such as property projects, programs, systems development and support. Your decisions will generally be guided by policies, resources, and business plans, and you may receive moderate guidance from a manager. Incumbents may also be responsible for budgeting, forecasting, and monitoring project costs and may also be involved in strategic business planning and change management initiatives. Incumbents will be responsible for the governance and delivery of Property projects with a critical focus on achieving project schedules and department budget execution. Liaising with the other business areas such as Design, Branding, Leasing, FM operations will be an integral part of the role. Guided by department policies, resource requirements, budgets and the business, the incumbent is responsible for the oversight and strategic management of business operations, projects, and training. In conjunction with Division Management the incumbent brings all deliverables to implementation in an agreed schedule. The incumbent oversees all Business Unit Manager duties for the business as well as manage aspects of the HR function and space planning to support the department. Primary responsibilities include The development and execution of business support strategy that is aligned with the organization’s goals and objectives and collaboration with stakeholders to define and prioritize business support initiatives. Leads and manages a team of project professionals, providing guidance, coaching, and performance feedback. Assigns tasks, monitors progress, and ensures the timely completion of deliverables. Stakeholder engagement and process improvement. The smooth and efficient delivery of business support services to internal stakeholders and the monitoring of service levels, analyzing of metrics and implementation of measures to enhance service quality and efficiency.

Requirements

Diploma or equivalent combination of education, training, and progressive professional experience.
Minimum 4+ years of experience supporting infrastructure, facilities, property, or real estate operations.
Experience includes exposure to procurement, risk management, and/or project management.
Demonstrated experience coordinating day-to-day business operations.
Experience managing multiple workstreams and delivering initiatives on schedule.
Experience working cross-functionally with internal stakeholders such as operations, finance, HR, legal, and compliance.
Strong understanding of policy-driven environments, budgeting principles, cost tracking, and vendor or contract oversight.
Effective communication, organization, and stakeholder management skills within a matrixed or corporate environment.

Responsibilities

Develop and execute business support strategy aligned with organizational goals.
Collaborate with stakeholders to define and prioritize business support initiatives.
Lead and manage a team of project professionals, providing guidance, coaching, and performance feedback.
Assign tasks, monitor progress, and ensure timely completion of deliverables.
Engage with stakeholders and drive process improvement.
Ensure smooth and efficient delivery of business support services.
Monitor service levels, analyze metrics, and implement measures to enhance service quality and efficiency.
Oversee governance and delivery of Property projects, focusing on schedules and budget execution.
Liaise with Design, Branding, Leasing, and FM operations.
Manage aspects of the HR function and space planning for the department.