Sr. Business Process Manager, TFB Revenue Operations

T-Mobile•Bellevue, WA

6d•Hybrid

About The Position

Responsible for process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact. Seeks out opportunities for operational improvement and provides compelling arguments for change with validated cost savings or efficiencies. This role is available at our Bellevue, WA, Overland Park, KS and Frisco, TX locations! Three days a week in office collaboration is a must for this job.

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
Business Analysis (Required)
Business Case Development (Required)
Business Process Management (BPM) (Required)
Change Management (Required)
Customer Experience Management (Required)
Leadership Development Programs (Required)
Project Management (Required)
Root Cause Identification (Required)
Stakeholder Management (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Business, Finance or related field (Preferred)
4-7 years Related work experience (Preferred)
Experience in telecommunications industry (Preferred)
Experience in B2B Sales, Sales Operations or Marketing Operations (Preferred)
Salesforce.com, Data Loader, Inspector (Preferred)
B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete (Preferred)
Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360 (Preferred)

Responsibilities

Has understanding on how projects align to broader organizational goals and business benefit.
Is able to explain business benefit of projects and contributes to business case/feasibility development.
Identifies and documents the impact of change and suggests policy, goal and rule changes.
Seeks out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies.
Provides structure, feedback and direction.
Creates clear and measurable goals.
Holds self and others accountable.
Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization.
Actively seeks out industry and business information.
Understands how policies, systems and processes impact job performance and projects.
Fosters business knowledge and understanding among managers, business analysts and project participants.
Maneuvers and mentors others through complex political situations effectively and quietly.
Invests in customer management and possesses ability to gain partner trust.
Brokers consensus among team members with conflicting needs.