Sr Business Manager, Cloud Sales Center

Amazon•Austin, TX

About The Position

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The AWS Cloud Sales Center (CSC) is responsible for driving and shaping the future growth of cloud rapidly acquiring customers and accelerating our customers’ cloud journeys. Key job responsibilities The Cloud Sales Center (CSC) is seeking a driven, talented, experienced leader to lead customer engagements, key partner engagement and driving specific efforts for North America Cloud Sales Center. This role will be a critical role on the leadership team, as we work to drive revenue, profitability, and customer satisfaction for AWS. The business manager will seek to understand customer needs, their missions, how success is defined and ensure that we are exceeding expectations in developing and delivering solutions. You will partner with sales, marketing, operations, partner org, finance, strategy and internal sales / technology teams to support the CSC business. As a key business leader, you can have a positive impact developing and executing organizational business initiatives. The Sr Business manager will also be the conduit for measuring GENAI success, Key Performance Indicator health and reporting out on key CSC Partner success initiatives. Successful candidates should have strong understanding of the AWS sales process, analytical, organizational, and communication skills with a passion for excellence in execution. This role will partner closely with the CSC Director, CSC Leadership Team, and business leaders to further our business objectives. This role calls for a balance of collaborative leadership and influential skills across the team and beyond, in addition to delivering individual contributions. Success in this role requires demonstrated analytical and process improvement capabilities. You must be able to interface effectively and communicate convincingly with professionals at all levels. You will have demonstrated the ability to work well in both small and large teams and in a cross-functional environment. This is a great opportunity for a strong systems thinker and builder to directly the builder, customer and partner experience. This role provides the opportunity to influence the strategic direction of the CSC by enhancing revenue sustainment initiatives already in motion.

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Demonstrated competency in the area of sales, group collaboration, and analytical thinking and strategy.

Nice To Haves

MBA
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Demonstrated experience working with senior stakeholders and executive teams.
Demonstrates exceptional business judgement

Responsibilities

lead customer engagements
key partner engagement
driving specific efforts for North America Cloud Sales Center
drive revenue
drive profitability
drive customer satisfaction for AWS
understand customer needs, their missions, how success is defined
ensure that we are exceeding expectations in developing and delivering solutions
partner with sales, marketing, operations, partner org, finance, strategy and internal sales / technology teams to support the CSC business
developing and executing organizational business initiatives
conduit for measuring GENAI success, Key Performance Indicator health and reporting out on key CSC Partner success initiatives

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

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