Sr. Business Intelligence Analyst (Integrative Learning and Life Design)

Johns Hopkins University•Baltimore, MD

15h•Remote

About The Position

Reporting to the Data Analytics Manager for Integrative Learning and Life Design (ILLD) and with a primary focus on Homewood undergraduates and master’s students, we are seeking a Sr. Business Intelligence Analyst who will be responsible for data analytics and additional support for performance measures, ongoing measurement, data collection, reporting, data visualizations, and information dissemination. The Sr. Analyst is responsible for implementing the strategic design and maintenance of business intelligence applications. The Sr. Analyst will identify, research, and resolve technical problems. The Sr. Analyst will ensure that the use of business intelligence applications enhances business decision-making capabilities. The Sr. Analyst will engage in data exploration exercises with a variety of complex business intelligence tools, requiring knowledge of relational database structures. The Sr. Analyst will serve as a resource on complex technical and business matters. The Sr. Analyst will work independently and contribute to moderately complex to complex aspects of projects. Provides a leadership role for work groups using knowledge in the area of specialization. The Sr. Analyst will collaborate with other analytic teams and the central engineering team as directed. The Sr. Analyst will work under the supervision of a Data Trust Analytic Team Leader or other data governance or analytic leadership appropriate for the scope of work. This supervision may be through a matrixed or direct reporting structure.

Requirements

Bachelor's Degree in Data Science, Statistics, Computer Science, or a related field.
Four years of related experience, including two years of data analytics experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Master’s Degree preferred.
Experience in reporting and/or data management with knowledge of data and reporting concepts along with exposure to applicable tools and languages (e.g., SQL, R, Python) required.
Working knowledge of the function/discipline demonstrated through application of knowledge, skills, abilities, and technologies towards work products required (i.e., querying, report development, requirements gathering).
Requires a high level of analytical and critical thinking skills, including the ability to generate organized reporting tools and statistics.
Working knowledge of business intelligence technologies required (e.g. Power BI, Tableau).
Preference will be given to candidates with knowledge and experience in a higher education environment, who understand the unique institutional needs and policies governing university data.
Experience in data warehouse design desired.
Knowledge of project and information management.
Data mining/management, data collection instruction, including ability to show data in a user-friendly format for a variety of audiences.
Advanced critical thinking skills and ability to apply these skills in various situations.
Proven subject matter expert using descriptive and inferential statistics with at least 3 years of experience with statistical applications.
Requires the ability to work independently, to assess situations and respond appropriate. Requires a willingness to accept change and demonstrate flexibility
Experience working with diverse datasets, including protocols for optimizing data hygiene and working with sensitive data.
Advanced interpersonal skills to effectively interface with department heads, JHU personnel, vendors, and consultants to lead projects.
Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks.
Awareness of the need for timely communication, ability to identify potential barriers and strategies, and ability to synthesize and integrate information.
The ideal candidate is comfortable working remotely and within a flexible and innovative environment. For this model to work, the ideal candidate must present excellent skills in relationship development.
The ideal candidate is entrepreneurial, data and outcomes driven, strong in planning and execution, comfortable working with groups, and enjoys developing relationships and connections with multiple stakeholders at once.

Responsibilities

Responsible for data analytics and additional support for performance measures, ongoing measurement, data collection, reporting, data visualizations, and information dissemination.
Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
Responsible for implementing the strategic design and maintenance of business intelligence applications. Identifies, researches, and resolves technical problems.
Ensure that the use of business intelligence applications enhances business decision-making capabilities.
Engage in data exploration exercises with a variety of complex business intelligence tools, requiring knowledge of relational database structures.
Serve as a resource on complex technical and business matters. Leverages expert business/analytical knowledge to participate or lead discussions with cross-functional teams within ILLD to understand and collaborate on highly complex business objectives and influence solution strategies that best represent Homewood’s needs.
Provide a leadership role for the work group through knowledge in the area of specialization. Works in collaboration with ILLD departments to fulfill data reporting and analytics for the Homewood Life Design Lab and Master’s Life Design Hub.
Collaborate with other analytic teams and the central engineering team as directed. Serves as a partner with the University Data Warehouse (UDW) team to help optimize data processes via the data architecture for ILLD by defining business requirements and performing user acceptance testing to increase efficiency and effectiveness of the divisions' reporting needs.
Take primary responsibility and implement processes and procedures that maintain data security and confidentiality in accordance with all local, state, and federal regulations (e.g., FERPA).
Prioritize daily tasks and assignments appropriately.
Work with the ILLD divisional offices and the Life Design Lab to communicate, translate, and simplify business requirements that impact Homewood reporting.
Make appropriate decisions, using available resources, to achieve positive outcomes for students, alumni, and employers in balance with sound business practice.
Work in collaboration with Homewood departments to develop strong visualizations and craft a cohesive narrative that engages and resonates with internal and external users.
Work directly with the Homewood departments to develop effective and impactful data stories.
Work with Life Design Lab and ILLD Leadership teams to develop strategic priorities.
Make recommendations for changes in the current departmental systems and processes, and contribute ideas and suggestions for solutions to problems.
Respond to urgent, impromptu, and unplanned situations by assessing their level of importance, instituting appropriate action, and appropriately managing information and communication
Communicate decisions to appropriate management.
Collaborate with other analytic teams as directed.
In partnership with the Director of Digital Transformation and subject matter experts, lead the implementation of new technology and/or functionality.
Create testing plans and test scenarios / use cases for end users for the deployment of new functionality. Prepare incident/occurrence reports as necessary.
Complete mandatory software or analytic tool training as required.
Report and follow up on software problems delaying workflow.
As needed, serve as backup for the following day-to-day operations: o Troubleshoot problems, research solutions, and interface with the departmental solutions to support staff and student users university-wide. o Serve as a point person for Life Design Lab staff, responding in a timely manner to questions. o Help manager keep process/policy guides up to date, reflecting new policies/processes determined by directors of the various centers and departments and/or ILLD Assoc. Vice Provost.
Assist with developing and deploying methods for measuring training effectiveness and incorporates learnings into delivery and design of future courses.
Actively foster relationships and develop projects in the Johns Hopkins and regional community that elevate the visibility and strengthen the brand of Integrative Learning & Life Design.
Pursue professional development, research, and learning in design thinking, leadership & management, diversity, equity and inclusion, entrepreneurship, and communications that allow the direct engagement with and education of Homewood stakeholders.