Sr Business Functional Consultant, Transformation
About The Position
The Sr Business Functional Consultant leads moderately complex business process design and integration efforts across transformation or major project initiatives. Operating with independence, the role engages cross-functional partners, assesses upstream/downstream impacts, and translates business needs into actionable future state recommendations. The Sr Business Functional Consultant ensures functional alignment, facilitates communication across teams, and drives readiness activities that promote sustainable adoption and operational continuity. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and ensuring sustainable change through collaboration, communication and stakeholder engagement. There are two roles available. One of the roles will be focused on technical aspects of energy efficiency and demand response, supporting capabilities to quantify financial and grid impacts for those programs. The other role will be focused on product management aspects of products and services.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 5+ years in operations, business process improvement or service delivery
Nice To Haves
- 5+ years supporting utility DSM, energy efficiency, demand response, electrification, clean transportation, renewable energy, or distributed energy resource programs.
- Experience translating complex technical requirements into business processes, system requirements, and technology solutions.
- Familiarity with utility regulatory, compliance, and performance incentive environments.
Responsibilities
- Serve as a trusted advisor for business functional teams by providing advanced subject matter expertise across multiple business processes.
- Lead program activities such as business process design, requirements mapping, operational planning and functional impact assessments.
- Independently identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed and resolve.
- Lead business functional testing cycles, partner with training team to shape content design and guide user adoption strategies to ensure readiness.
- Collaborate across business functional areas to ensure integrated end-to-end process continuity and alignment with customer experience outcomes.
- Champion continuous improvement by analyzing pain points and synthesizing insights into actionable recommendations.
- Define functional performance metrics, reporting needs and post implementation success criteria for assigned domains.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
