CSBP Strategy & Enablement - Sr. Business Control Specialist
About The Position
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Across Consumer & Small Business Products, this role will focus on support in Business Continuity, Global Recovery & Resolution Planning, Client Assistance Program coordination, and supporting horizontal assessments. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Requirements
- 2+ years of experience in business management, strategy, program management, operations, governance, risk, or related functions
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
- Demonstrated ability to coordinate and deliver cross-functional initiatives involving diverse stakeholders
- Strong written and verbal communication skills, including development of executive-ready materials and status updates
- Proven ability to identify process improvement opportunities and drive execution with limited direction
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in Microsoft Office products, including PowerPoint, Excel, Teams, and Outlook
Nice To Haves
- Experience supporting governance, business continuity, risk management, or regulatory-related processes
- Experience managing operating routines, reporting, forums, or executive support functions
- Knowledge of Consumer and Small Business Products (CSBP) organizations and operating model
- Experience partnering across product, technology, finance, HR, risk, compliance, or control organizations
- Familiarity with business continuity planning, GRRP, CAP processes, or operational readiness activities
- Experience leveraging AI tools (Copilot/M365) to improve productivity and operational efficiency
- Ability to influence without authority and drive outcomes in a highly matrixed environment
Responsibilities
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Annual discretionary award based on individual performance, line of business performance, and company success
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
