Sr Business Control Specialist

Bank of America•Plano, TX

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. The Senior Business Control Specialist supports the Global Technology risk and control environment by enabling consistent, timely execution of enterprise control expectations. This role partners closely with Global Technology teams, Control Functions, and stakeholders to support governance routines, monitoring activities, and delivery of control outcomes. The ideal candidate brings strong analytical skills, intellectual curiosity, and a continuous improvement mindset. They actively look for ways to streamline work, build efficiencies, and improve how control activities are executed and coordinated across teams. Success in this role requires independent judgment, strong prioritization skills, and the ability to navigate complex, cross‑functional environments.

Requirements

3+ years of experience in technology roles and/or risk management, compliance, audit, or control‑related functions
Strong analytical and problem‑solving skills with the ability to work through complex topics
Demonstrated ability to manage multiple priorities and deliver results independently
Proven capability to simplify complex information and translate it into clear, actionable outputs
Intellectual curiosity with a demonstrated interest in improving processes, tools, and execution models
Proficiency with Microsoft Office tools and SharePoint or similar collaboration platforms
Strong organizational skills with attention to detail and disciplined execution
Ability to adapt quickly to changing priorities and evolving requirements
Clear and effective verbal and written communication skills
Ability to build relationships and influence across teams and organizational boundaries

Nice To Haves

Experience supporting large or complex technology organizations
Familiarity with operational risk, compliance, or control frameworks
Experience designing, enhancing, or maintaining management reporting
Demonstrated success driving process improvements or efficiency initiatives
Comfort working in matrixed, cross‑functional environments
Experience supporting audit, exam, or issue remediation activities

Responsibilities

Execute and maintain recurring control and governance routines aligned to enterprise and Global Technology requirements, including metrics review, issue tracking, and remediation oversight
Facilitate governance and risk forums, enabling clear communication, issue escalation, and stakeholder accountability
Drive execution of assigned initiatives, deliverables, and action plans supporting Global Technology control objectives
Lead analytical and reporting activities, including the development and continuous improvement of dashboards and management reporting
Support enterprise risk and control programs, including cross‑functional audit, exam, and remediation activities
Perform control management activities such as monitoring, root cause analysis, action planning, and remediation tracking
Identify opportunities to streamline processes, reduce manual effort, and improve efficiency across control execution and team engagement
Develop, maintain, and socialize operating procedures, desk‑level procedures, and guidance materials
Build strong partnerships with leadership, control partners, and peers to support effective delivery and a positive associate experience
Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Coordinate business control deliverables, reporting routines, and milestones across multiple teams, ensuring alignment on objectives, timelines, and standards
Maintain end-to-end visibility into deliverable health, proactively identifying risks, issues, and dependencies
Facilitate regular touchpoints to drive alignment, resolve blockers, and ensure consistent execution
Ensure that all outputs meet established quality standards, including formatting, documentation, and record-management requirements
Monitor and reinforce compliance with record-keeping, data-governance, and regulatory expectations
Coordinate cross-functional activities to ensure alignment with enterprise standards and business control objectives
Communicate program goals, expectations, and updates clearly and consistently to diverse stakeholder groups