Sr Business Control Specialist Issue Manager

Bank of America • Scranton, PA

1d • Hybrid

About The Position

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Senior Business Control Specialist Issue Manager (IM) is accountable for the end‑to‑end governance, execution, and resolution of enterprise issues arising from risk assessments, control testing, audits, regulatory exams, and operational events. The role ensures issues are accurately identified, well‑scoped, timely remediated, and sustainably closed, in alignment with Bank of America’s Risk Framework, regulatory standards, and Enterprise Issue Management (EIM) policy. This role operates with independent judgment, strong risk acumen, and frequent engagement with senior leaders across Lines of Business (LOBs), Risk, Compliance, Audit, and Technology. Primary role is to facilitate the oversight and management of their assigned issues portfolio in accordance with the requirements of the Client Services Issues and Governance process and act as an ambassador of Bank of America’s risk culture. Manage portfolio of issues and risks to ensure compliance with Service Levels set with Client Services and Issues Management standards. IM will be required to interact and build routines with multiple levels of Client Services Leadership and partners within the Bank to effectively manage their issue portfolio.

Requirements

• 1-2 years Risk Management or Issues Management experience
• Proven ability to create executive level PowerPoint presentations to convey complex ideas in a clear and concise manner
• Adept at building strong business partnering and relationships across the Bank
• Ability to handle multiple priorities
• Strong attention to detail and high quality of work product(s)
• Ability to navigate in a highly complex organization and operate effectively in changing environments
• Excellent written and oral communication skills
• Analytical abilities, problem solving, strong organization, ability to advocate for and influence others
• Must be a highly motivated, self-directed individual capable of supporting multiple projects under tight deadlines, and in an environment where business needs/priorities may change
• Experience facilitating regular workgroup meetings/work sessions and develop/track project timelines where appropriate
• Active participation and ability to influence during the identification and tracking of issues/ risks and identification of action plans to resolve issues/ risks maintaining momentum on mitigation plan deliverables
• Competency with Microsoft Office: Outlook, Word, PowerPoint, Excel, OneNote, Co-Pilot

Nice To Haves

• Previous Issue Management / Project Management
• PMP Certification
• Bachelor’s Degree, or higher, in related field
• Strong functional knowledge within the Client Services space
• Ability to multi-task with a high degree of organization within a dynamic fast-paced environment

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Own the full issue lifecycle: identification, root cause analysis, action plan design, execution tracking, validation, and closure
• Ensure issues are clearly articulated, risk‑appropriate, and outcome‑focused
• Drive timely remediation, escalating risks, delays, or quality concerns as needed
• Assess issues for severity, systemic impact, and regulatory sensitivity
• Validate that corrective actions address root causes, not symptoms
• Ensure alignment to Enterprise Risk Taxonomy, control standards, and policies
• Maintain accurate issue data in enterprise systems of record
• Prepare senior management and committee‑ready reporting (e.g., trends, themes, KPIs)
• Support internal and external audit and regulatory engagements
• Partner with LOB leaders, Control Owners, Risk, Compliance, and Audit
• Challenge effectively and constructively where action plans lack rigor
• Influence without authority; drive accountability across teams
• Identify recurring themes and systemic weaknesses
• Recommend enhancements to controls, processes, and issue management practices
• Contribute to Enterprise Issue Management maturity and regulatory readiness

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and overall company success
• Industry-leading benefits
• Support during workforce transition periods

What This Job Offers

• Job Type: Full-time
• Career Level: Senior