Sr Business Application Specialist (US)

TD•Mount Laurel, NJ

1d•$115,440 - $173,160•Onsite

About The Position

This role is for a Sr Business Application Specialist who will be recognized as a top-level expert within the company, requiring significant in-depth and/or breadth of expertise in their complex field and knowledge of broader related areas. The specialist will provide advisory services to executives and business segment leaders, governing the requirements for their own work. They will integrate knowledge of the enterprise function's or business segment's overarching strategy in leading on design policy formulation and operating standards within one or more areas of expertise. This role involves advising on execution strategy and leading the development and deployment of business application management functional programs or initiatives. The specialist will solve unique and ambiguous problems with broad impact, typically overseeing standards, controls, and operating methods that have significant financial and operational impact within the context of business application management, requiring innovative thinking to develop new solutions. The role operates within general policies and industry guidelines, engaging stakeholders to take action, serving as a source of expert advice, influencing change, and framing information in a broader organizational context. They will provide leadership guidance, make recommendations, and collaborate with the business to ensure solutions meet business needs on complex projects or programs. This includes developing and leading the business application strategy roadmap, as well as providing approval and prioritization of technology changes and deployments, making decisions on vendor choice, application functionality/feature, and business rules, ensuring changes align with the application strategy and roadmap. The role coordinates with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote the usage of application capabilities, ensuring ongoing alignment to capability needs. The specialist will establish and oversee budgets, ensuring approved funds are appropriately utilized to achieve business objectives. They will ensure appropriate risk controls are in place, executed effectively, and are accountable for adhering to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.). Responsibilities include overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implementing operational and continuous improvements to business processes to maximize efficiencies and leverage synergies. Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet the application owner's requirements. The role is responsible for risk and audit management and assessments (e.g., BARA/BTRA, Basel, ORM review/pRCSA) and ensuring adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer. This includes overseeing budget management and reporting, providing business application owner decision support, and overseeing adherence to SLAs, issue management, issue communication, vendor management, user group support, and promoting adoption.

Requirements

Undergraduate degree or technical certificate
10+ years relevant experience
Advanced knowledge of businesses supported, applications supported, bank's PDLC methodology, business testing, project management, change management and governance standards
Knowledge of function policies, procedures and practices
Analytical and problem-solving skills are required
Knowledge of current and emerging competitor and market trends
Skill in mentoring, coaching and performance management
Skill in using computer applications including MS Office
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability handle confidential information with discretion
Ability to contribute to strategic direction of the function and provide advice to senior leadership

Responsibilities

Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading on design policy formulation operating standards within one or more area of expertise.
Advises on execution strategy and leads the development and deployment of business application management functional programs or initiatives.
Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of business application management.
Requires innovative thinking to develop new solutions.
Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context.
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program.
Develops and leads business application strategy roadmap, as well as provide approval and prioritization of technology changes deployments.
Decisions on choice of vendor, application functionality/feature, business rules; ensure changes are aligned with application strategy & roadmap.
Coordinates with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote usage of application capabilities.
Ongoing alignment to ensure capability needs.
Establishes and oversees budgets and ensure approved funds are appropriately utilized to achieve business objectives.
Ensures appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.).
Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies.
Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet's application owner's requirements.
Responsible for risk and audit management and assessments (eg. BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer.
Oversees budget management and reporting as well as provide business application owner decision support.
Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption.
Owns and/or maintains 3 year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business.
Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication.
Deployment and change management for initiatives relating to applications owned/managed.
Application and Technology budget owner/manager (excluding Innovation).
Business SME ownership/input as required into project artifacts (ideation, business case, BRD, DIA, SRS, etc).
Ensures that all guidelines and controls are in place to ensure customer information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others.
Responsible for access approvals and access attestation.
Manages/Owns the infrastructure/operational budget for the application and prioritizes and approves initiatives to ensure the correct items are being worked on.
Works with business partners to provide input on possible work processes and system changes required to support their business.
Participates in large Enterprise programs as a SME for business functionality of the applications owned/managed.
Reviews all Business Application Risk Assessments (BARA)annually and participate in Basel Data Governance Ongoing Compliance Program or any other regulatory reviews as required.
Responsible for communication to business partners of any planned system outages that impact their channel/business process.
Reviews and signs-off of all project documentation as well as for the deployment.
Coordinates with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions.
Owns overall accountability for risk and controls for the application and manages risk assessments and testing.
Ensures adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer.
Reviews and approves all in-take requests for new projects and provide directions as required on the initiative.
Tracks individual progress of each active project and assist in the preparation of monthly project reporting and partner/executive dashboard reporting.
Builds and maintains positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project in-take requests.
Maintains an end to end view of the customer, business and processes to be able to triage new requests based on changing partner needs.
Identifies and understands emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks.
Ensures the team maintains compliance and procedure guidelines to support satisfactory audit results.
Manages relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate.
Manages and/or oversees the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness.
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils).