Sr. Business Analyst

Community Behavioral Health.•Philadelphia, PA

34d

About The Position

The mission of CBH Information Technology is to provide innovative support for our employees, members, and provider networks. The exciting growth of this department has continued to create opportunities for candidates in the technology field, including an opening for a Sr. Business Analyst to join CBH. The Senior Business Analyst acts as a liaison between CBH stakeholders and information technology in order to understand the structure, policies, and operations of the organization, and to recommend effective solutions that enable the organization to achieve its goals through the use of technology. The Senior Business Analyst performs system testing and analysis to make sure that CBH systems are working properly and meeting the requirements and functions for new and existing applications.

Requirements

Bachelor’s degree preferred
At least 5 years of experience in business process engineering and software development life cycle including analysis, design, development, testing and implementation of software applications
Interest in working in behavioral health is required; experience is preferred
Excellent written and oral communication skills, interpersonal skills, customer service skills and presentation skills both for a non-technical and technical audience
Excellent analytical skills
Ability to multi-task throughout the duration of large information systems projects
Experience with database structure and analysis, Transact-SQL and SSRS reporting
Experience with SQL required
Experience with MS Teams and Zoom
Proficiency with MS Office, especially Excel VBA and formulas, and in creating reports using Excel and Access
Ability to work independently and in a team environment
Ability to quickly learn and understand complex business and technical requirements, and work under tight project deadlines.
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

Elicit requirements from CBH staff to develop business, functional and technical specifications for specified projects or applications (i.e. ERP, SQL), acting as liaison to bridge the gap between non-technical users and technical staff
Contribute to internal development and mentorship of Business Analysts and Team members.
Ability to drive data, metrics, and a structured approach to identifying problems and developing solutions for internal and external customers.
Lead the development of training materials, and participate in implementation and provide post-implementation support
Participate in the development of software test plans, lead testing efforts, and provide appropriate recommendations to technical staff for software improvements
Ability to solve CBH business and technology challenges by using principles derived from a deep understanding of disparate and complex data.
Run reports and queries to allow management to evaluate system impact and assists in problem resolution
Works with customers, internal stakeholders and SMEs to fully understand requirements which enable accurate translation and prioritization of features and stories.
Accountable for the translation of high-level business requirements to actionable stories.
Incorporates and creates stories with detailed requirements, business rules, use cases, and acceptance criteria illustrating business needs in support of the business vision.
Strong advocate for cross functional business development, requirement reuse across all product and business spectrum.
Works to gain commitment from stakeholders and team members.
Assess and validate integration/solutions and data integrity/quality
Create data mapping and data flow diagrams
Assess the impact of data and software changes on the current and future business
Participate in data exploration and conceptual design for strategic initiatives
Deliver presentations and demos to executives and large audience meetings.
Acts as the point of collaboration to assure all members of the product team stay aligned, communicate effectively and understand the current feature set, goal and future vision.
Ensures proper documentation and effective knowledge transfer exists for all parties involved including development, quality assurance, marketing, product support, implementation and education
Facilitates and conducts meetings and interactions of necessary support groups. Be the user advocate on the development and product management teams.