Sr. Business Analyst - UHC COVE

UnitedHealth Group•Minnetonka, MN

5h•$72,800 - $130,000•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. We’re seeking a data-driven, consumer-focused senior analyst to join our team and help elevate the member experience through operational insights and strategic recommendations. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about turning data into action. The senior analyst will lead complex analytical projects, influence strategic decisions, and mentor peers in best practices. This position is hybrid, with a minimum of 4 days per week in office at the 9700 Building in Minnetonka, MN.

Requirements

3+ years of experience in consumer-focused operations, claims, call center, or business analysis
Advanced proficiency in Excel, including pivot tables, formulas, and data manipulation
Intermediate PowerPoint skills with experience communicating recommendations
Demonstrated ability to handle complex projects and provide strategic insights with minimal guidiance
Candidate must live in Minnesota and be able to work in the Minnetonka, MN office

Nice To Haves

Experience analyzing multi-channel customer feedback data (e.g., voice, digital, survey) within healthcare, insurance, or other regulated industries
Experience navigating medium to large raw data sets and understanding complex data visualizations
Familiarity with data visualization tools (e.g., Power BI, Tableau or equivalent)
Deep expertise in specific areas or specializations within relevant product lines (LOBs) and/or member experience analysis practices
Advanced Excel skills, including cleansing and structuring large datasets
Proven ability to find creative solutions and deliver tailored recommendations that align with broader business goals
Ability to manage multiple priorities and respond to real-time business needs
Exceptional analytical and problem-solving skills with experience working with large, complex datasets
Solid written and verbal communication skills with the ability to tailor messaging to various audiences
Detail-oriented mindset with a commitment to accuracy and quality

Responsibilities

Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process improvement, cost optimization, and experience enhancement
Monitor and interpret dashboards, reports, and KPIs to surface trends and potential friction points across consumer journeys
Collaborate with teams across Operations, Product, Claims, Sales, Enrollment, Implementation, and Provider Services to drive improvements and resolve issues impacting the consumer experience
Lead intake and discovery for ad hoc analysis requests, define scope, and deliver insights that inform strategic decisions
Independently lead complex analytical projects from start to finish, including gathering data from self-serve and third-party tools, and requesting custom data when needed
Conduct advanced analyses using sophisticated techniques and translate findings into strategic recommendations that influence business decisions and drive growth
Present findings to senior leadership through clear, compelling narratives and visualizations
Present complex data and insights to cross-functional partners, using storytelling to communicate enterprise impact
Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes
Identify opportunities to improve analytical processes, tools, and methodologies, and share best practices with Consumer Experience Analysts to foster development