Remote Sr. Business Analyst (VA ESOM)
Kentro•Remote,
•Remote
About The Position
Kentro is hiring for a remote Sr. Business Analyst to support our Veterans Affairs ESOM contract. The Senior Business Analyst supports the CMDB and Change Control transition by leading cost-benefit assessments, evaluating functional and technical tradeoffs, and producing structured analysis that informs transition decision-making. This role bridges VA Infrastructure Operations (IO) stakeholders and technical delivery teams, ensuring that business requirements are clearly defined and traceable throughout the transition.
Requirements
- 10+ years of business analysis experience on federal IT programs, with at least 3 years in an IT service management or platform operations context.
- Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 18+ years of experience.
- Experience conducting cost-benefit analyses and presenting tradeoff assessments to senior government stakeholders.
- Strong understanding of IT service management concepts (ITSM, CMDB, Change Management) in a large enterprise environment.
- Demonstrated ability to synthesize complex data and operational information into clear, executive-ready deliverables.
- Proficiency with requirements documentation and process modeling tools.
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements
Nice To Haves
- Experience on VA IT programs or within the Department of Veterans Affairs enterprise.
- Familiarity with ServiceNow SPM, CMDB, or Change Management modules.
- CBAP, PMI-PBA, or equivalent business analysis certification.
- Experience supporting POAM management or federal compliance review activities.
Responsibilities
- Lead cost-benefit assessments for transition activities, weighing functional benefits, technical performance, schedule risk, and program risk.
- Elicit, document, and validate business and technical requirements from VA IO stakeholders across SCM, CMDB, and Change Control workstreams.
- Analyze existing processes and identify gaps, redundancies, and improvement opportunities to inform the to-be operating model.
- Produce structured analysis deliverables including requirements documentation, process assessments, and transition recommendations.
- Collaborate with architects, process analysts, and the PM to ensure alignment between business objectives and technical execution.
- Support POAM management and audit preparation activities, providing timely evidence and documentation for compliance reviews.
- Present findings and recommendations in summary reports and oral briefings to VA and Kentro leadership.
Benefits
- paid time off
- healthcare benefits
- supplemental benefits
- 401k including an employer match
- discount perks
- rewards
- education reimbursement for certifications, degrees, or professional development
- happy hours
- holiday events
- fitness & wellness events
- annual celebrations
- charity galas/events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
