Sr. Business Analyst

NewVison

About The Position

New Vision has created a culture of Thinking Minds which fosters creative thinking and problem solving for our customers. We expertise in building Custom IT solutions. Our endeavor is to create a positive impact on the bottom-line of the clients and helping them increase their profitability, thereby building a long term and win-win business association with all our clients. Position Summary In this rapidly evolving world, New Vision is always looking for new ways to disrupt the status quo, go to market faster, and optimize customer experiences. We are seeking an experienced business analyst to lead the charge on this mission. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and real-world experience distilling business value and goals into roadmaps and refined product backlogs. Most importantly, you will be integral to helping us build better products that people [or businesses] love to use. Provide support for the Resource Management tool Dayshape. Should be familiar with general HR processes, personnel administration, and organization management functionalities. Responsible for providing end user service, updating documentation, and communicating services to customers. Work with business analysts, other cross teams, and vendor resources to understand software functionality. Develop formal requirements, use cases, and solution documentation. Responsible for reporting development status and other relevent life cycle updates and metrics, as needed. Prior experience with implementing a new technical application and documenting relevant functionality is preferred. Previous production support experience is a plus.

Requirements

Technical Skills
Ability to understand/modify existing Functional Documents
Demonstrate understanding of general production support
Show knowledge of client businesses and their processes.
Leverage knowledge to understand the current business state of client and recognize gaps caused by change initiatives
Develop Strong Understanding of the Product
Closely work with the Vendor Team on High Priorty issues
Ability to handle production support issues and requests
Demonstrates ability to work with clients and internal team to define specific requirements
Executes services required within the SLA and communicate to the customer
Have knowledge on VSTS (Azure DevOps) or any defect management tool
Assist with support process definitions
Ability to work along product management tools like Story Management tool – Jira, Shortcut, ADO etc.
Workflow builder tools – Miro, Visio, Draw.io etc.
Prototyping tool – Axure, Figma, Invision
Advanced written and oral communication skills (English required)
Strong analytical and evaluation skills
Experience working in a Agile methodology (SAFe Agile preferred)
Experience in application documentation and facilitation skills
Detail oriented and organized
Ability to define operational user requirements within a structured system development lifecycle methodology
Responsible for communication and documentation related to assigned tasks
Share knowledge across team
Bachelor’s Degree in Computer Science, Information Technology or equivalent education
8+ years of experience as a business analyst
Experience working with Agile development processes
Exposure or knowledge on SAFe agile process is desirable
Application production support
Professional services industry experience a plus

Nice To Haves

Previous production support experience is a plus
Prior experience with implementing a new technical application and documenting relevant functionality is preferred.

Responsibilities

Collaborate with stakeholders to craft vision and concept development of a product
Take lead of scrum teams, defining product vision, roadmap, and growth opportunities, communicating with stakeholders throughout the project
Work with internal and external contacts to analyse needs and align product roadmap to strategic goals
Work closely with product management/business teams to create and maintain a product backlog according to business value
Keep up with agile/scrum best practices and trends
Own and define the product backlog with customers according to requirements.
Update the product backlog list.
Prioritize the backlog based on urgency and criticality of the requirements.
Chart out the proper sequence of development.
Update the product backlog list continuously as products’ needs change and evolve.
Make the product backlog available to all stakeholders.
Foster relationships with the Dayshape vendor, Technology, and global support teams.
Be actively involved in the product development process.
Continuously monitor and communicate changes in customer objectives and vision to the development team.
Be present and lead in all cadence and review calls and meetings.
Take the initiative and be a part of sprint review meetings while identifying areas of improvement.
Monitor & work on Service Now Tickets and their associated SLEs
Act as the primary point of contact for all relevant stakeholders.
Make sure there is an appropriate buy-in from customers along with management and development teams.
Have a clear perspective on customer goals and objectives and adequately define and communicate this with all relevant stakeholders.
Understand and anticipate customer needs based on market and industry experience.
Understand customer requirements from a journey lifecycle perspective.
Ability to understand/modify existing Functional Documents
Demonstrate understanding of general production support
Show knowledge of client businesses and their processes.
Leverage knowledge to understand the current business state of client and recognize gaps caused by change initiatives
Develop Strong Understanding of the Product
Closely work with the Vendor Team on High Priorty issues
Ability to handle production support issues and requests
Demonstrates ability to work with clients and internal team to define specific requirements
Execute services required within the SLA and communicate to the customer
Have knowledge on VSTS (Azure DevOps) or any defect management tool
Assist with support process definitions
Responsible for communication and documentation related to assigned tasks
Share knowledge across team