Sr. Business Analyst

Sherweb

7d•Remote

About The Position

The Operational Efficiency team is dedicated to driving continuous improvement across Sherweb by optimizing processes, enhancing collaboration, and enabling data-driven decision-making. You will play a key role in identifying opportunities for operational and performance improvements across departments. To succeed in this role, you will need to understand the priorities and challenges of each team, analyze workflows and systems, identify root causes, and facilitate cross-functional collaboration. You’ll need to balance attention to detail with a strategic, big-picture mindset. We are looking for a business analyst who thrives in a dynamic environment, is passionate about operational excellence, and can translate business needs into actionable insights and solutions.

Requirements

Analytical and problem-solving mindset with attention to detail
Excellent skills in requirements gathering, documentation, and process modeling
Excellent spoken and written communication skills in English.
Strong interpersonal and facilitation skills.
Bachelor’s degree in Computer Science, Business Administration, or a related field.
Experience working with enterprise customer engagement and service platforms, such as CRM and ticketing/case‑management systems
Minimum 5 years of experience in business analysis.
Knowledge of waterfall and agile methodologies.

Nice To Haves

Proficiency in French is an asset.
Experience in change management is an asset.
Business analysis certifications (CBAP and/or PMI-PBA) are an asset.

Responsibilities

Collaborate with business leaders and subject matter experts to extract business needs, elicit requirements, and define solution paths.
Document and validate business and functional requirements.
Facilitate workshops and stakeholder meetings to align on goals and priorities based on business value and technical feasibility.
Develop and refine workflows, processes, and performance metrics.
Analyze data and feedback from multiple sources to identify root causes and improvement opportunities.
Communicate proactively with internal and external stakeholders.
Evaluate solutions, develop implementation plans, and support the coordination deployments with vendors, clients, internal teams (sales, customer service, marketing, etc.) when needed.
Act as a liaison between business units, project teams and between technical and non-technical stakeholders, ensuring alignment and shared understanding.
Ensure solutions align with business requirements and deliver measurable value.

Benefits

A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at the heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund option
A monthly home internet allowance
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Sherweblife - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year