Sr Business Analyst

3Core Systems , Inc•Jacksonville, FL

27d•Hybrid

About The Position

We are seeking a seasoned Sr Business Analyst to join our team, focusing on the Spark project, specifically the portfolio conversion component. This role requires a proactive and analytical individual who can independently elicit and document requirements, facilitate meetings, and liaise across various business units and teams. The ideal candidate will be a critical thinker, a strong communicator, and a do-er with excellent time management and prioritization skills. This position involves working directly with business partners, documenting requirements in user story format within ADO, building relationships with stakeholders, and collaborating with technical teams, vendors, and subject matter experts. The role also includes supporting the Scrum Master, performing analytics, testing, reconciliation, and data validation for migration projects. Specific responsibilities related to portfolio conversion include managing action items in ADO, participating in PI planning, defect triage, and creating process/data flows and SOPs. The candidate will also be involved in creating test cases, assisting with manual validation, and potentially serving as a QA Lead backup.

Requirements

Must have ADO (Azure DevOps).
Ability to manage Azure Backlog.
Ability to update Azure Boards.
Ability to run Scrum Standups with documentation.
Strong analytical skills.
Ability to flex into some support directly to the scrum master (backing them up).
Technical aptitude for analytics, testing, reconciliation, and data validation for migration projects.
Proficiency in Excel formulas, VLOOKUP, and Pivot Tables.
Experience with Advanced Consumer Lending System (ACLS) and LeMans (Lease Management) is a plus.
Seasoned professional capable of facilitating meetings and eliciting requirements from stakeholders.
Ability to liaise across business units and various teams.
Ability to work independently and find their own way.
Critical thinking skills.
Ability to leverage resources on and outside of their team.
Strong people skills.
Highly collaborative.
Strong time management skills.
Strong work prioritization skills.
Ability to speak up if overwhelmed, ask prioritization questions, and be honest about capacity and abilities.
Not shy; comfortable admitting when they don't know something.
Strategic and tactical mindset.
Strong attention to detail.
Ability to be a do-er, listen, understand, and ask good questions.
Experience with IT standards, processes, and methodologies (including SDLC, QA practices).
Willingness to participate in On-call rotation.
Ability to produce SOP documents.
Ability to lead the triage of Issue resolution.
Ability to produce Business Requirements/User Stories.
Working knowledge of working with QA Resources in coming up with the test cases.
Willingness to learn applications across the assigned Business Unit application portfolio.
Willingness to learn the processes and tools needed to perform the role effectively.
Ability to identify the business impact of system issues and facilitate communication.
Ability to engage and communicate with senior management.
Experience with PI planning.
Experience with Daily scrum.
Experience with Defect triage.
Experience developing process/data flows in Visio.
Experience creating SOPs.
Experience creating test cases for manual UI validation.
Experience collaborating with QA/IT to create test scripts for regression testing.
Experience with manual UI/data validation.
Experience researching, logging, and retesting defects.
Experience leading PC requirements elicitation.
Experience identifying need for PC placeholders in Alfa and managing them.
Experience documenting Alfa UI path in DMR.
Experience delivering Alfa UI demos.
Experience serving as QA Lead backup.

Nice To Haves

Experience with mainframe applications.
Experience with Alfa (application).

Responsibilities

Elicit and write quality requirements, documenting business and system/data requirements in user story format within ADO.
Build and maintain relationships with assigned teams and corporate stakeholders.
Study and understand processes/subject areas for assigned teams.
Perform requirements gathering and clarifications with the technical team.
Collaborate with external and internal stakeholders and vendors to analyze business needs and work with teams on solutions.
Work with implementation partners to ensure smooth project/product team go-lives.
Lead assigned initiatives and communicate status, issues, or risks to management and stakeholders.
Collaborate with technology teams, business teams, vendors, and subject matter experts to perform daily activities.
Serve as the conduit between business partners and the technical team through triage, research, requirements, testing, and support.
Be accountable for properly following all IT standards, processes, and methodologies (including SDLC, QA practices, etc.).
Participate in On-call Support on a rotating schedule (M-F only, no evenings or weekends) and perform application validation.
Manage and deliver support requests for assigned Business Unit and related JM Family requests, including planning, troubleshooting, solving, and communicating within multiple areas.
Produce SOP documents and act as a change agent for their adoption.
Lead the triage of issue resolution and communicate effectively with both Business and IT teams.
Produce Business Requirements/User Stories and work with QA Resources on test cases.
Cross-train to learn applications across the assigned Business Unit application portfolio.
Learn the processes and tools needed to perform the role effectively.
Identify the business impact of system issues and facilitate communication to stakeholders.
Engage and communicate with senior management as appropriate.
Help PM capture and manage action items in ADO as needed.
Participate in PI planning.
Document DMR business and technical takeaways.
Participate in Daily scrum.
Participate in Defect triage.
Handle Non-SDLC tasks / mapping takeaways.
Identify improvement opportunities and follow up with a RAPID as needed.
Develop process/data flows in Visio as needed.
Create SOPs.
Create test cases for manual UI validation, partner with QA & Alfa as needed.
Collaborate with QA/IT to create test scripts for regression testing.
Help with manual UI/data validation (as bandwidth permits).
Help research, log, and retest defects (as bandwidth permits).
Lead PC requirements elicitation, partner with other SPARK teams (BA, BM, FL, Configuration Lead) as needed.
Identify need for PC placeholders in Alfa and manage them trial over trial as needed (e.g., following up on configuration & code refactoring, closing features/stories in ADO, communicating with BMs).
Help Feature Lead create onboarding materials for new testers.
Document Alfa UI path in DMR as needed.
Deliver Alfa UI demos as needed.
Serve as QA Lead backup to lead defect triage.