Sr. Business Analyst, AIA

Pfizer • Lake Forest, CA

3d • Hybrid

About The Position

The Senior Business Analyst is the connective tissue between business stakeholders and technical teams within the AI Accelerator. Sitting at the intersection of business need, workflow, and AI capability, this role translates business challenges into well-defined, high-value use cases — and ensures the resulting solutions fit naturally into how people actually work. Primarily a business-translation role, it also brings a strong workflow and user-experience lens, partnering closely with design, data science, and engineering so that AI solutions are not only aligned to strategy but intuitive, adopted, and impactful across the US Commercial Organization.

Requirements

• Bachelor’s or Master’s degree in Business, Life Sciences, Health, Design/HCI, or a related field.
• 6+ years of experience in business analysis, strategy, digital transformation, or product/experience roles — preferably in healthcare or life sciences.
• Demonstrated experience translating business needs into technical or product requirements, ideally in partnership with data, analytics, or digital teams.
• Working knowledge of healthcare or commercial workflows and how users interact with digital tools.
• Strong communication, facilitation, and stakeholder-management skills.
• Ability to synthesize ambiguous, incomplete inputs into structured requirements and perform complex analysis.
• Permanent work authorization in the United States.

Nice To Haves

• Master’s degree
• Experience with AI/ML, advanced analytics, or automation solutions in a regulated environment.
• Familiarity with UX and workflow methods — journey mapping, usability testing, human-centered design — and tools such as Figma.
• Understanding of oncology workflows and/or healthcare regulations and data privacy (e.g., HIPAA).
• Experience with agile delivery and cross-functional product teams.
• Change-management or adoption experience.

Responsibilities

• Identify high-value business problems that can be addressed through AI, automation, or advanced analytics.
• Translate business objectives into clear, actionable use cases with measurable outcomes.
• Prioritize use cases based on strategic impact, feasibility, and alignment with organizational goals.
• Act as a liaison between business units (e.g., Commercial, Medical Affairs, Market Access) and technical teams (e.g., Data Science, Engineering, Design).
• Facilitate workshops, interviews, and co-creation sessions to gather insight and define solution requirements.
• Manage stakeholder expectations and communicate outcomes clearly and effectively.
• Develop business requirement documents, user stories, and acceptance criteria for AI and digital solutions.
• Partner with UI/UX, QA, and Solutions Architecture teams so business needs are reflected in design and functionality.
• Maintain traceability between business goals, technical implementation, and performance metrics.
• Map end-to-end user workflows across commercial, clinical, and operational domains to surface friction and opportunity.
• Contribute a user-experience and workflow perspective to solution design, advocating for intuitive, accessible outcomes.
• Identify opportunities to streamline workflows and reduce friction through intelligent automation and thoughtful design.
• Define success metrics and KPIs for initiatives, ensuring alignment with business outcomes.
• Monitor solution performance post-deployment and support continuous improvement.
• Communicate impact and ROI to leadership and cross-functional stakeholders.
• Support change-management and adoption efforts across business units.
• Help develop training materials, onboarding guides, and communication plans that drive user engagement.
• Address feedback and resistance through iterative design and stakeholder collaboration.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage
• Relocation assistance may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior