Sr. Business Analyst II - Labware
Takeda•Los Angeles, CA
•$103,500 - $162,690•Onsite
About The Position
As the Quality Digital & Innovation, Principal Analyst, you will play a key role in driving digital transformation and continuous improvement across Quality operations. In this role, you'll partner with Quality, IT, Digital, and cross-functional business teams to identify opportunities for process optimization, implement innovative technology solutions, and improve operational efficiency through automation, analytics, and standardized business processes. You'll leverage your expertise in IT service management, Agile methodologies, process improvement, and automation technologies to enhance service delivery, improve customer satisfaction, and support Takeda's commitment to quality, compliance, and operational excellence. Your work will directly contribute to Takeda's mission of delivering Better Health and a Brighter Future to patients worldwide.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Life Sciences, or a related discipline required.
- Minimum of 6+ years of experience in business analysis, process improvement, IT Service Management, Digital Transformation, Quality Systems, or a related field required.
- Demonstrated knowledge and application of ITIL frameworks and IT Service Management (ITSM) best practices required; ITIL Foundation certification preferred.
- Hands-on experience with ServiceNow for service management, workflow automation, and process optimization required.
- Experience leading business process improvement, continuous improvement, and organizational change initiatives required.
- Working knowledge of Agile methodologies and project management principles required, with experience leading Agile or hybrid project teams preferred.
- Experience implementing automation technologies and digital solutions to improve operational efficiency and business performance required.
- Strong analytical, problem-solving, and decision-making skills with the ability to interpret complex business processes and data, identify trends, and develop effective solutions required.
- Excellent organizational, communication, and stakeholder management skills, with the ability to prioritize multiple initiatives and influence cross-functional teams required.
- Experience working independently with minimal supervision while managing multiple projects and competing priorities required.
- Experience supporting Quality, Digital, IT, or other regulated business functions within the pharmaceutical, biotechnology, healthcare, or similarly regulated industry preferred.
- Experience with knowledge management programs, process documentation, and standard operating procedures (SOPs) preferred.
- Demonstrated ability to coach, mentor, or provide technical guidance to junior team members preferred
Nice To Haves
- ITIL Foundation certification preferred.
- Experience leading Agile or hybrid project teams preferred.
- Experience supporting Quality, Digital, IT, or other regulated business functions within the pharmaceutical, biotechnology, healthcare, or similarly regulated industry preferred.
- Experience with knowledge management programs, process documentation, and standard operating procedures (SOPs) preferred.
- Demonstrated ability to coach, mentor, or provide technical guidance to junior team members preferred
Responsibilities
- Lead business process analysis, process mapping, and continuous improvement initiatives that enhance operational efficiency, service quality, and customer satisfaction.
- Identify opportunities for automation, standardization, and digital innovation across Quality and business operations.
- Partner with Quality, Digital, IT, and business stakeholders to define business requirements and deliver technology-enabled solutions.
- Apply ITIL best practices to improve IT service management processes, incident management, change management, and service delivery.
- Configure and optimize ServiceNow solutions to improve operational workflows and user experience.
- Lead change management initiatives supporting system implementations, business transformation, and organizational adoption.
- Manage multiple projects simultaneously, ensuring deliverables are completed on schedule and aligned with business priorities.
- Analyze operational data, identify trends, and develop recommendations that improve quality, efficiency, compliance, and customer experience.
- Promote Agile methodologies and continuous improvement practices across project teams.
- Develop and maintain process documentation, knowledge management materials, and standard operating procedures.
- Coach and mentor junior analysts while serving as a subject matter expert for business process improvement initiatives.
- Collaborate with cross-functional stakeholders to identify risks, resolve issues, and implement sustainable business solutions.
- Perform other duties as assigned.
Benefits
- medical, dental, vision insurance
- a 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- a tuition reimbursement program
- paid volunteer time off
- company holidays
- well-being benefits
- up to 80 hours of sick time
- up to 120 hours of paid vacation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Principal
