Sr. Business Analyst, Consumer Identity

Capital One•Chicago, IL

About The Position

The Consumer Identity team is looking for a Senior Business Analyst to join our Strategy and Analytics team. Our mission is to protect our customers’ identities from fraud and to keep customer-centric analysis at the center of how Capital One operates. In this role, you will apply your strategic and analytical skills to drive the insights and data-driven policies we leverage to optimize fraud prevention. You will partner closely with Product Managers, Engineering, Design, and fraud teams to deliver on one of the most critical dimensions of how Capital One defends the company and its customers against fraud. As a Senior Business Analyst, you will leverage a deep understanding of verification tools, authentication datasets, and valuation frameworks to assess opportunities, design policies, and own credit governance. Your work will span three primary areas: Insight Generation: Create and utilize standardized monitoring and deep-dive analytics to identify high-leverage opportunities. You will pinpoint areas to reduce fraud losses and improve customer experiences, while exploring ways to leverage customer-level data (e.g., cross-LOB behavioral data). Business Case & Prioritization: Drive opportunity sizing via robust impact and valuation assessments. Your analysis will determine the data-driven value of potential initiatives, helping inform strategic resource allocation and roadmap prioritization. Policy Development & Governance: Design and implement credit policies informed by data that balance complexity with value delivered. You will maintain ownership of credit decisions and ongoing governance, including rigorous credit and model monitoring.

Requirements

At least 2 years of professional experience performing analysis
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting
Previous consulting experience is a plus

Responsibilities

Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Perform modeling/analytics to assist new product and pricing strategies for various lending products
Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability