Sr. Automation Engineer (Starlink Customer Success)

SpaceX•Redmond, WA

2d•$135,000 - $190,000

About The Position

As an Sr. Operations Engineer, Automation on the Customer Success team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.

Requirements

Bachelor’s degree in an engineering, mathematics, or STEM discipline
4+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
4+ years of experience with Python

Nice To Haves

Master Degree in Business or STEM field
Expertise in SQL and Python
Understanding of database structures, query optimizations, ETL development
Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment
Strong project management and self-directed prioritization skills
Ability to communicate technical concepts to non-technical audiences at all organizational levels
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management

Responsibilities

Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
Build alerts and monitoring for current automation systems
Manage all requests and stakeholders in a scalable way
Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
Design measurable and well-scoped experiments
Write and maintain high-quality documentation
Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities

Benefits

long-term incentives, in the form of company stock or long-term cash awards
potential discretionary bonuses
ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.