Sr. Associate, SW Support
About The Position
The Northern Trust Company seeks a Sr. Associate, SW Support to lead production support of critical trading, accounting, and/or reporting applications for Shared Service Technology Production Maintenance and Support organization. Provide L1/L2/L3 Support, monitor and provide support to production streams, and provide expert knowledge on all workflow designs for supported applications. Work with business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Troubleshoot production issues including job failure and apply code fix as needed. Work on application reliability and continuous improvement. Monitor and attend all alerts, and escalate production issues to relevant teams and management.
Requirements
- Bachelor’s degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, and 2 years of experience with software enhancement and production support. In lieu of a Bachelor’s degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, and 2 years of experience with software enhancement and production support, employer will accept 4 years of experience with software enhancement and production support.
- 2 years of experience leading production support and maintenance teams
- 2 years of experience working closely with product owners, business users, and other IT teams to elicit requirements
- 2 years of experience of working with third party product vendors and working with an onshore-offshore support model
- 2 years of experience with production support procedures
- 2 years of experience with Oracle (PL/SQL), SQL Server, Unix shell scripting, and PERL Scripting
- 2 years of experience with Bitbucket, Bamboo, and devops best practices
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Responsibilities
- Provide L1/L2/L3 Support
- Monitor and provide support to production streams
- Provide expert knowledge on all workflow designs for supported applications
- Work with business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements
- Troubleshoot production issues including job failure and apply code fix as needed
- Work on application reliability and continuous improvement
- Monitor and attend all alerts
- Escalate production issues to relevant teams and management
Benefits
- retirement benefits (401k and pension)
- health and welfare benefits (medical, dental, vision, spending accounts and disability)
- paid time off
- parental and caregiver leave
- life & accident insurance
- other voluntary and well-being benefits
- discretionary bonus program that may include an equity component
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What This Job Offers
Job Type
Full-time
Career Level
Senior
