Sr Associate Patient Coordinator - Post Transplant

The Nebraska Medical Center • Omaha, NE

2d • Hybrid

About The Position

The Sr Associate Patient Coordinator - Post Transplant is responsible for properly, professionally, and sensitively obtaining and handling medical records by communicating and coordinating with patients, physician offices, hospitals, and other medical organizations/personnel to create accurate and sufficiently comprehensive patient charts. This role also coordinates patient referrals to designated clinical programs and services by being part of and communicating with a team tasked with ensuring that patient appointments are timely, accurate, and appropriate. The position involves registering and scheduling patients in a customer service-oriented, efficient, and effective manner in accordance with department guidelines, including completing complex scheduling of multiple appointments and/or services. Additionally, the role provides clerical support related to scheduling and/or coordination of various services and surgical procedures within the organization, as well as administrative support to all team members in clinic, surgical, and procedural areas as assigned.

Requirements

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Responsibilities

• Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
• Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.
• Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
• Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED