Sr Associate Patient Coordinator (Neurosurgery)
About The Position
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. This is a hybrid role offering a mix of work from home and in-office days after your initial training is complete. Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.
Requirements
- Minimum of one year of experience in a healthcare customer service environment required.
- High school diploma or equivalent required.
- Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
- Demonstrated verbal and written customer relations skills required.
- Ability to work collaboratively and cooperatively with an interdisciplinary team required.
- Knowledge of medical terminology required.
- Demonstrated analytical, prioritizing and organizational skills required.
- Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Nice To Haves
- Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
- Clinical background in assigned area preferred.
- Associates degree in business, healthcare or related field preferred.
- Medical Assistant or Nursing Assistant preferred.
- Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
- Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.
Responsibilities
- Obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
- Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.
- Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
- Complete complex scheduling of multiple appointments and/or services.
- Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
- Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.
Benefits
- Up to $5,000/year in tuition assistance
- 35% discount at Clarkson College
- Career advancement opportunities with covered educational costs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
