Sr Associate, Loan Operational Controls

Webster Bank•Southington, CT

8d•$25 - $31

About The Position

The Operational Controls Senior Associate will be responsible for a number of duties coming in from many departments within Loan Servicing. In addition to receiving tasks from other areas, the O.C. Servicer will have individual work within the department that is required to be completed on a daily or monthly basis, some of which requires senior management signoff. The O.C. Senior Associate will need to be able to handle complex inquiries from departments while meeting their own metrics without errors. They will investigate out of balance situations with minimal supervision and know when to escalate.

Requirements

Knowledge of mortgage loan servicing required
MSP knowledge a plus.
Ability to work in a team environment
Effectively operate all office equipment required to support this position, i.e., personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database
Strong interpersonal skills, attention to detail and positive attitude.
Excellent oral and written communication skills.
Display independent judgement.
Demonstrate excellent organization, prioritize workflow, adaptability and flexibility.
Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Responsibilities

Reconciles DDAs and General Ledger accounts.
Completes tasks within the MSP system (Mortgage Servicing Platform).
Receiving daily wires and sending notification of to responsible department.
Balances and posts all new loan entries to GL.
Settles credit card transactions taken by loan originators and balancing those entries to GL.
Monitors the Operational Controls email inbox for any requests and handle as necessary.
Ensure that all work performed in the department complies with all bank policies, procedures, laws, and regulations.
Additional duties as designed.
Reconcile and process loss mitigation entries into Credit MIS.