Sr. Associate Deal Ops Manager, Renewals
About The Position
The Sr. Associate Deal Ops Manager, Renewals provides end-to-end operational support for renewal transactions across assigned regions and segments. As part of Deal Operations, this mid-level individual-contributor role partners with Sales, Customer Success, Finance, and Legal to structure, price, and process renewals accurately and on time. Salesforce, CPQ, and CLM are core tools. The role has growing autonomy in handling complex but well-defined deal scenarios. The role supports renewal deal structuring, including co-terms and multi-year deals within established guidelines. It validates quotes in Salesforce and CPQ, generates documents through CLM, and manages Deal Ops cases. It applies discount guardrails and maintains Salesforce, CPQ, and CLM data integrity to support policy compliance, data quality, and revenue recognition. The role also coordinates deal strategy and terms with Sales, Customer Success, and Legal, supports handoffs to Finance and RevOps, monitors performance, proposes process improvements, and maintains playbooks and system feedback.
Requirements
- At least 2 years of experience in Deal Desk, Deal Operations, Sales Operations, or a similar commercial operations role.
- Hands-on experience with Salesforce CRM, including opportunity management, quoting, and reporting.
- Experience with CPQ, including product configuration, pricing, discounts, and approvals.
- Experience with CLM, including contract templates, order forms, and amendments.
- Strong understanding of SaaS commercial constructs, including ACV/TCV, term changes, co-terming, ramps, multi-year deals, and one-time versus recurring fees.
- High attention to detail and accuracy in quotes, contracts, and system data.
- Strong analytical and problem-solving skills, with comfort handling complex deal structures and multiple systems.
- Excellent written and verbal communication skills, with experience supporting Sales or Customer Success teams.
Nice To Haves
- Direct renewal support experience is strongly preferred.
Responsibilities
- Provide end-to-end operational support for renewal transactions across assigned regions and segments.
- Structure renewal deals, including co-terms and multi-year deals, within established guidelines.
- Validate quotes in Salesforce and CPQ, generate contract documents through CLM, and manage Deal Ops cases.
- Apply discount guardrails and maintain system integrity and data quality in Salesforce, CPQ, and CLM.
- Partner with Sales, Customer Success, and Legal on renewal strategy and terms, and support handoffs to Finance and RevOps.
- Monitor operational performance, propose process improvements, and maintain playbooks and system feedback.
Benefits
- May be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
- May be eligible for annual refresh stock grants.
- Workday states that it offers comprehensive benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
