Sr. Associate - Customer Care - Non - Voice 5B
About The Position
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Requirements
- Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
- Certified Data Processor (CDP) - LinkedIn Learning
- ITIL Foundation - Axelos
- Professional Customer Service - SMG/KRC Poland Human Resources
- Supply Chain Design Certification - LinkedIn Learning
- Account Maintenance
- Banking Capital Markets
- Claims Resolution
- Customer Care
- Customer Experience (CX)
- Customer Journey Mapping
- Online Customer Support
- English (Required)
- Upper Intermediate - B2
Responsibilities
- Process customer and account-related transactions accurately and efficiently in accordance with established procedures and service level agreements.
- Review, research, and validate requests received from customers, financial institutions, internal departments, and other stakeholders.
- Perform account maintenance activities, data verification, record updates, transaction reviews, and case processing tasks.
- Analyze account information and supporting documentation to ensure completeness, accuracy, and compliance with business requirements.
- Identify exceptions, discrepancies, or potential issues and escalate them to the appropriate teams when necessary.
- Maintain accurate records and documentation of all actions taken within designated systems.
- Meet productivity, quality, accuracy, compliance, and turnaround time targets.
- Utilize multiple systems and applications to complete assigned tasks and resolve operational inquiries.
- Support operational projects, process improvement initiatives, testing activities, and additional assignments as required.
- Ensure compliance with company policies, client requirements, regulatory guidelines, and data privacy standards.
- Collaborate effectively with internal teams and business partners to resolve operational issues and improve customer outcomes.
Benefits
- The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
