Sr Associate Care Coordinator - Urology
About The Position
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Join our Urology team as a Sr Associate Care Coordinator! We are seeking a professional, team-oriented candidate with strong customer service, computer, and phone skills to help patients get scheduled, gather medical records, enter and schedule from EPIC referrals, and verify insurance information before their visit. The ideal candidate thrives in a fast-paced healthcare environment. Priority consideration given to candidates with experience registering and scheduling patients in EPIC. Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE Schedule: Full-Time, 40 hr/wk Monday - Friday, 8:00 AM - 4:30 PM Mandatory Training for the first 2-3 weeks, Monday-Friday, 7:00 AM - 3:30 PM Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine!
Requirements
- Minimum of one year of experience in a face-to-face customer service environment required.
- High school education or equivalent required.
- Demonstrated verbal and written customer relations skills required.
- Ability to work collaboratively and cooperatively with an interdisciplinary team required.
Nice To Haves
- Experience in healthcare, collections, registration, or military medic corps preferred.
- Associate's degree, Bachelor's degree, nursing assistant or medical assistant course work preferred.
- Previous experience with word processing and data entry programs preferred.
Responsibilities
- Coordinate referrals to designated clinical programs and services by registering and scheduling patients, obtaining previous medical records and referring to financial counseling as needed.
- Assess insurance benefits, pre-authorization/referral requirements, and status related to life time limits, and/or coordinate insurance information with designated insurance coordinator.
- Serve as a liaison and facilitate referrals to internal and external clinical programs and services.
- Assist patients in understanding co-pay requirements, deductibles, and out of pocket expenses.
- Assist with development and implementation of protocols to improve efficiency and to provide education to internal and external physicians and practice staff.
Benefits
- Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
