Practice Patient Care Coordinator|Urology|Concord

Concord Hospital•Concord, NH

About The Position

Under the general supervision of the Practice Administrator or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Requirements

High School degree or General Educational Development equivalency required; must pass annual registration competency exam.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.

Nice To Haves

Demonstrated customer service ability to interact with the public, staff and patients preferred.
Familiarity with medical terminology preferred.

Responsibilities

Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
Obtains and verifies insurance and demographic information.
Makes collection attempts while providing education on resources available.
Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
Schedules, confirms or reschedules patient appointments.
Works Televox Reports daily.
Promotes Patient Connect enrollment.
Responsible for distribution of mail, faxes and electronic desktops.
Receives; tracks and educates patient of form completion requests.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.